Reach

Grow

Manage

Automate

Log in

Book demo

Book demo

Reach

Grow

Manage

Automate

Log in

Book demo

G

G

M

M

Instagram FAQs

FAQs and Best Practices.

FAQs and Best Practices.

Why don't all Instagram mentions get received in Inbox?

Why don't all Instagram mentions get received in Inbox?

When someone comments on my Instagram post when will a conversation be created in Inbox?

When someone comments on my Instagram post when will a conversation be created in Inbox?

What is the difference between an Instagram comment and an Instagram mention?

What is the difference between an Instagram comment and an Instagram mention?

Why don't all Instagram mentions get received in Inbox?

Why don't all Instagram mentions get received in Inbox?

Why don't all Instagram mentions get received in Inbox?

If the customer that mentions your page has set their profile to private and does not follow you then you will not be notified of the mention.

When someone comments on my Instagram post when will a conversation be created in Inbox?

When someone comments on my Instagram post when will a conversation be created in Inbox?

When someone comments on my Instagram post when will a conversation be created in Inbox?

If you have setup an Instagram comment channel, and someone adds a new top level comment to the post a new ticket will be created in Inbox. Any replies you send from Inbox will be sent as replies to this comment.

If the user also replies to the same top level comment this will be added to the existing conversation in Inbox. If the same user (or another user) add another top level comment to the post a second conversation will be opened.

If you have setup an Instagram comment channel, and someone adds a new top level comment to the post a new ticket will be created in Inbox. Any replies you send from Inbox will be sent as replies to this comment.

If the user also replies to the same top level comment this will be added to the existing conversation in Inbox. If the same user (or another user) add another top level comment to the post a second conversation will be opened.

If you have setup an Instagram comment channel, and someone adds a new top level comment to the post a new ticket will be created in Inbox. Any replies you send from Inbox will be sent as replies to this comment.

If the user also replies to the same top level comment this will be added to the existing conversation in Inbox. If the same user (or another user) add another top level comment to the post a second conversation will be opened.

What is the difference between an Instagram comment and an Instagram mention?

What is the difference between an Instagram comment and an Instagram mention?

What is the difference between an Instagram comment and an Instagram mention?

Instagram comment

When your business posts something on Instagram and your customer comments on a post you will receive this as new conversation from the Instagram comments channel in Inbox AI. You can then reply to this comment from Inbox as your Instagram business page.Even if the customer includes @yourbusiness in the comment, this will still be received as an Instagram comment (not mention).Any replies to the original comment, will be included in the existing conversation.

Instagram mention

When another Instagram user or business posts something on Instagram; for example "I need a recommendation for a <product>" and someone then comments "Check out @yourbusiness they have loads of great <products>" you will receive this as a new conversation in Inbox AI. You can then reply to this mention from Inbox as your Instagram page.Any replies to the original comment, will be included in the existing conversation.


Let’s connect you with a Bird expert.
See the full power of the Bird in 30 minutes.

By submitting, you agree Bird may contact you about our products and services.

You can unsubscribe anytime. See Bird's Privacy Statement for details on data processing.

R

Reach

E

Email

V

Voice API

N

Numbers API

S

SMS API

W

WhatsApp API

G

Grow

M

Marketing

S

Sales

M

Manage

I

Inbox

P

Payments

H

HR

E

Expenses

A

Automate

A

AI

W

Workflows

Resources

Pricing

Changelog

Documentation

Support

Manual

Customers

Guides

Company

About

Partners

Careers

Legal

Terms

Privacy settings

Newsletter

Stay up to date with Bird through weekly updates to your inbox.

By submitting, you agree Bird may contact you about our products and services.

You can unsubscribe anytime. See Bird's Privacy Statement for details on data processing.

x.com

Instagram

LinkedIn

Let’s connect you with a Bird expert.
See the full power of the Bird in 30 minutes.

By submitting, you agree Bird may contact you about our products and services.

You can unsubscribe anytime. See Bird's Privacy Statement for details on data processing.

R

Reach

G

Grow

M

Manage

A

Automate

Resources

Pricing

Changelog

Documentation

Support

Manual

Customers

Guides

Company

About

Partners

Careers

Legal

Terms

Privacy settings

Newsletter

Stay up to date with Bird through weekly updates to your inbox.

By submitting, you agree Bird may contact you about our products and services.

You can unsubscribe anytime. See Bird's Privacy Statement for details on data processing.

Let’s connect you with a Bird expert.
See the full power of the Bird in 30 minutes.

By submitting, you agree Bird may contact you about our products and services.

You can unsubscribe anytime. See Bird's Privacy Statement for details on data processing.

R

Reach

E

Email

V

Voice API

N

Numbers API

S

SMS API

W

WhatsApp API

G

Grow

M

Marketing

S

Sales

M

Manage

I

Inbox

P

Payments

H

HR

E

Expenses

A

Automate

A

AI

W

Workflows

Resources

Pricing

Changelog

Documentation

Support

Manual

Customers

Guides

Company

About

Partners

Careers

Legal

Terms

Privacy settings

Newsletter

Stay up to date with Bird through weekly updates to your inbox.

By submitting, you agree Bird may contact you about our products and services.

You can unsubscribe anytime. See Bird's Privacy Statement for details on data processing.

x.com

Instagram

LinkedIn