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Set up actions for your AI employee

Design intelligent AI interaction flows

Design intelligent AI interaction flows

Video guide

Video guide

Video guide

Learn how to manage and customize actions for your AI employees in Bird. In this guide, you'll learn how to:

  • Navigate the AI Actions interface and understand basic action types

  • Configure the Main Task and Send Message actions for AI responses

  • Set up conversation resolution rules and closing messages

  • Manage handover actions for human agent transfers

  • Customize action triggers and message settings for different scenarios

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A person is standing at a desk while typing on a laptop.

The complete AI-native platform that scales with your business.

Product

Solutions

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Privacy settings

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© 2025 Bird