Effortless interactions across the customer lifecycle
Sales outbound calls
Initiate outbound sales calls to connect with potential customers, generating leads, and nurturing them.
Customer upselling and retention
Practice upselling by encouraging customers to upgrade or purchase higher-end products or services .
If your business operates on-demand or has a B2B arm, use the dialer to engage with partners.
Confirm scheduled appointments and send timely reminders to customers, ensuring they are well-informed and prepared.
Increase seller efficiency with a phone integrated into your CRM
Enable your sales team to make calls directly from within the Salesforce environment.
Make an outbound call from within a contact, lead or opportunity with our SalesForce click-to-call integration.
Start and stop recordings during the call, with the ability to plan recording announcements to callees.
Convert call recordings to transcriptions to have a written copy of the call content. Our transcription engine supports multiple languages.
Add notes to the call as you speak with your customer to keep all important information tracked. Store important details in your call summary.
Generate call summaries as a task in Salesforce, including call ID, caller details, call duration, notes, links, and transcriptions.
Hold a call and play hold music while you run a parallel activity.
Real-time performance insights at your fingertips
Access real-time analytics on ongoing calls, missed call rates, successful calls and much more, accessible directly from within Salesforce.
Monitor agents' performance with detailed agent insights on general voice calls, agent-specific and team-specific metrics.
built for the Enterprise
We process almost half a trillion Emails, SMS, and payments each month. Our scale means we have encountered all the pitfalls, and we'll help you avoid them.
In-depth access controls
The entire platform offers fine grained access controls that allow you to provision your workspace, it's users, and how you get billed with total control and flexibility.
With Bird you gain direct access to a dedicated team of experience specialised that can help you migrate, scale, and optimize—whether it's cost, speed, or deliverability that you are looking for.
Our legal and compliance teams work directly with thousands of highly regulated enterprises on a daily basis to help them stay compliant both domestically and across borders.