Create, delete, edit teams. Structure your Support.

Team feeds are created automatically when you create a new team.

• At least one active Support agent (more agents are better for creating a team!)
• A team name, such as ‘Support NL’
• A team description, such as ‘Customer support team for the Netherlands, Dutch and English-speaking’

1. From the side menu, click Support.
2. Go to the Support Settings, then click Teams.
3. Click Create a new team.
4. In the "Team name" field, type the team name.
5. In the "Team description" field, type the team description.
6. In the "Add new team members field", type and select the names of the agents you want to add.
7. Click Create new team.

1. From the side menu, click Support.
2. Go to the Support Settings, then click Teams.
3. Click the team that you want to add a new agent to, then click the Members tab.
4. Click Add new team members.
5. Type the name of the agent that you want to add.
6. Click Add new team members to confirm.

1. From the side menu, click Support.
2. Go to the Support Settings, then click Teams.
3. Click the team that you want to remove an agent from, then click the Members tab.
4. In the team find the agent that you want to remove from the team, hover over them and click the three dots.
5. Click Remove from team.

1. From the side menu, click Support.
2. Go to the Support Settings, then click Teams.
3. Click the team that you want to remove multiple agents from, then click the Members tab.
4. In the team members list, select the checkbox next to every agent that you want to remove from the team.
5. Next to the prompt that tells you how many members you have selected, click Delete.

1. From the side menu, click Support.
2. Go to the Support Settings, then click Teams.
3. Click the team that you want to delete, then click the Settings tab.
4. Click Delete team.
5. Follow the on-screen instructions by typing the prompt into the open text field.
6. Confirm that you want to delete the team by clicking Yes, delete this team.

Explore additional videos and step-by-step guides to help you move forward.

• How to respond to customers in Customer Support
• Setting up sender profiles in Customer Support