Customer Support setup & basics. Essential tools and strategies for efficient customer support management

General information on the feature.

• Customer Support overview

Unique Concepts in Customer Support.

• Agents
• Teams
• Feeds
• Sender profiles
• Tags

Videos and step-by-step guides to get started.

• Introduction to Customer Support
• Create, delete, edit teams
• How to respond to customers in Customer Support
• Setting up sender profiles in Customer Support
• Use a sender profile to send emails in Inbox
• Organize your Support with custom views
• How to engage via messaging, email and voice

Most frequent questions and queries.

• FAQs