89%
More customers stay loyal
Create smoother customer journeys, leading to higher conversion rates and repeat purchases
Empower agents with insights, enhancing efficiency and reducing handling times for inquiries.
Social Support
Provide excellent customer support, on whichever platform your customers are on.
Empowering customer connections
Omnichannel CX solutions in action
E-commerce
Provide personalized recommendations and address any concerns quickly, maintaining synchronization on all social media channels
Post-purchase customer support
Facilitate support using social channels
Centralized communication hub
Support your customers across all channels, in one place
Unified Inbox
Provides a single inbox for agents to manage customer inquiries from various channels, allowing for a holistic view of all interactions
Channel Integration
Seamlessly integrates with popular communication channels such as Instagram Messenger, Facebook Messenger, LINE, and LinkedIn Pages messaging, ensuring consistent support across these platforms
Agent Collaboration Tools
Facilitates collaboration among agents by enabling them to share information, assign tasks, and communicate internally within the platform, improving response times and resolution efficiency
AI-Powered Agents
Utilizes natural language processing (NLP) and machine learning algorithms to understand customer inquiries, provide instant responses, and escalate complex issues to human agents as needed
Automated Flows
Guides customers through self-service options such as FAQs, troubleshooting guides, and knowledge bases, reducing reliance on human intervention and improving resolution times
Dynamic Routing
Routes inquiries to the most appropriate channel or agent based on factors like inquiry type, agent availability, and customer preferences, ensuring efficient handling and resolution
Personalization, Contextualization, and Deflection
Get the necessary context you need on your customer, in one tool
Customer data integration
Integrates with customer relationship management (CRM) systems and other data sources to access customer profiles, purchase history, and preferences, enabling personalized interactions
Contextual Insights
Analyzes customer inquiries and interaction history in real-time to provide contextual responses and anticipate customer needs
Deflection Strategies
Proactively deflects common customer issues through AI-powered agents and automated flows, reducing the workload on human agents
Intuitive products
built for the Enterprise
Unrivaled scale
We process almost half a trillion Emails, SMS, and payments each month. Our scale means we have encountered all the pitfalls, and we'll help you avoid them.
In-depth access controls
The entire platform offers fine grained access controls that allow you to provision your workspace, it's users, and how you get billed with total control and flexibility.
World-class support
With Bird you gain direct access to a dedicated team of experience specialised that can help you migrate, scale, and optimize—whether it's cost, speed, or deliverability that you are looking for.
Global compliance
Our legal and compliance teams work directly with thousands of highly regulated enterprises on a daily basis to help them stay compliant both domestically and across borders.
Connect your existing tools and data sources with ease
Your new standard in Marketing, Payments & Sales. Its Bird
Leading brands use Bird to transform customer data into growth on channels like WhatsApp, SMS, and Email.