Connect with your customers on social platforms

Connect with your customers on social platforms

Connect with your customers on social platforms

Centralize your customer communications from the world's most popular social media channels, into a single customer service solution

Centralize your customer communications from the world's most popular social media channels, into a single customer service solution

Centralize your customer communications from the world's most popular social media channels, into a single customer service solution

By clicking "See Bird" you agree to Bird's Privacy Notice.

By clicking "See Bird" you agree to Bird's Privacy Notice.

90%

90%

90%

More customer satisfaction

More customer satisfaction

More customer satisfaction

Enhance customer satisfaction by providing consistent, personalized support across all channels



89%

More customers stay loyal

Create smoother customer journeys, leading to higher conversion rates and repeat purchases

44%

44%

44%

Of companies prioritizing digital-first approaches

Of companies prioritizing digital-first approaches

Of companies prioritizing digital-first approaches

Empower agents with insights, enhancing efficiency and reducing handling times for inquiries.

Social Support

Provide excellent customer support, on whichever platform your customers are on.

Enhanced customer engagement

Meeting customers where they are

Improved customer satisfaction

Delivering convenience and consistency

Increased operational efficiency

Streamlining workflows and reducing friction

Better insights and analytics

Gaining a holistic view of the customer journey

By offering a consistent and personalised experience regardless of the chosen channel, businesses can effectively connect with customers on their preferred platforms, driving deeper engagement and satisfaction

Enhanced customer engagement

Meeting customers where they are

Improved customer satisfaction

Delivering convenience and consistency

Increased operational efficiency

Streamlining workflows and reducing friction

Better insights and analytics

Gaining a holistic view of the customer journey

By offering a consistent and personalised experience regardless of the chosen channel, businesses can effectively connect with customers on their preferred platforms, driving deeper engagement and satisfaction

Enhanced customer engagement

Meeting customers where they are

Improved customer satisfaction

Delivering convenience and consistency

Increased operational efficiency

Streamlining workflows and reducing friction

Better insights and analytics

Gaining a holistic view of the customer journey

By offering a consistent and personalised experience regardless of the chosen channel, businesses can effectively connect with customers on their preferred platforms, driving deeper engagement and satisfaction

Empowering customer connections

Omnichannel CX solutions in action

E-commerce

Provide personalized recommendations and address any concerns quickly, maintaining synchronization on all social media channels

Post-purchase customer support

Facilitate support using social channels

Customer inquiries

Maintain communication with customers throughout their journey, ensuring a personalized experience

Centralized communication hub

Support your customers across all channels, in one place

Unified Inbox

Provides a single inbox for agents to manage customer inquiries from various channels, allowing for a holistic view of all interactions

Channel Integration

Seamlessly integrates with popular communication channels such as Instagram Messenger, Facebook Messenger, LINE, and LinkedIn Pages messaging, ensuring consistent support across these platforms

Agent Collaboration Tools

Facilitates collaboration among agents by enabling them to share information, assign tasks, and communicate internally within the platform, improving response times and resolution efficiency

Seamless integration with AI Agents and Flows

Connect with other powerful tools to harness the power of AI and automation

AI-Powered Agents

Utilizes natural language processing (NLP) and machine learning algorithms to understand customer inquiries, provide instant responses, and escalate complex issues to human agents as needed

Automated Flows

Guides customers through self-service options such as FAQs, troubleshooting guides, and knowledge bases, reducing reliance on human intervention and improving resolution times

Dynamic Routing

Routes inquiries to the most appropriate channel or agent based on factors like inquiry type, agent availability, and customer preferences, ensuring efficient handling and resolution

Personalization, Contextualization, and Deflection

Get the necessary context you need on your customer, in one tool

Customer data integration

Integrates with customer relationship management (CRM) systems and other data sources to access customer profiles, purchase history, and preferences, enabling personalized interactions

Contextual Insights

Analyzes customer inquiries and interaction history in real-time to provide contextual responses and anticipate customer needs

Deflection Strategies

Proactively deflects common customer issues through AI-powered agents and automated flows, reducing the workload on human agents

Intuitive products

built for the Enterprise

Unrivaled scale

We process almost half a trillion Emails, SMS, and payments each month. Our scale means we have encountered all the pitfalls, and we'll help you avoid them.

In-depth access controls

The entire platform offers fine grained access controls that allow you to provision your workspace, it's users, and how you get billed with total control and flexibility.

World-class support

With Bird you gain direct access to a dedicated team of experience specialised that can help you migrate, scale, and optimize—whether it's cost, speed, or deliverability that you are looking for.

Global compliance

Our legal and compliance teams work directly with thousands of highly regulated enterprises on a daily basis to help them stay compliant both domestically and across borders.

Connect your existing tools and data sources with ease

Your new standard in Marketing, Payments & Sales. Its Bird

Leading brands use Bird to transform customer data into growth on channels like WhatsApp, SMS, and Email.

By clicking "See Bird" you agree to Bird's Privacy Notice.

By clicking "See Bird" you agree to Bird's Privacy Notice.