Social Support
Provide excellent customer support, on whichever platform your customers are on.
Empowering customer connections
Omnichannel CX solutions in action.
Centralized communication hub
Support your customers across all channels, in one place.
Unified Inbox
Provides a single inbox for agents to manage customer inquiries from various channels, allowing for a holistic view of all interactions.
Channel Integration
Seamlessly integrates with popular communication channels such as Instagram Messenger, Facebook Messenger, LINE, and LinkedIn Pages messaging, ensuring consistent support across these platforms.
Agent Collaboration Tools
Facilitates collaboration among agents by enabling them to share information, assign tasks, and communicate internally within the platform, improving response times and resolution efficiency.
Seamless integration with AI Agents and Flows
Connect with other powerful tools to harness the power of AI and automation.
AI-Powered Agents
Utilizes natural language processing (NLP) and machine learning algorithms to understand customer inquiries, provide instant responses, and escalate complex issues to human agents as needed.
Dynamic Routing
Routes inquiries to the most appropriate channel or agent based on factors like inquiry type, agent availability, and customer preferences, ensuring efficient handling and resolution.
Automated Flows
Guides customers through self-service options such as FAQs, troubleshooting guides, and knowledge bases, reducing reliance on human intervention and improving resolution times.
Personalization, Contextualization, and Deflection
Get the necessary context you need on your customer, in one tool.
Customer data integration
Integrates with customer relationship management (CRM) systems and other data sources to access customer profiles, purchase history, and preferences, enabling personalized interactions.
Deflection Strategies
Proactively deflects common customer issues through AI-powered agents and automated flows, reducing the workload on human agents.
Contextual Insights
Analyzes customer inquiries and interaction history in real-time to provide contextual responses and anticipate customer needs.
For Enterprises
Intuitive products built for Enterprises
Anything you need for the best experience.
Unrivaled scale
We process almost half a trillion Emails, SMS, and payments each month. Our scale means we have encountered all the pitfalls, and we'll help you avoid them.
In-depth access controls
The entire platform offers fine grained access controls that allow you to provision your workspace, it's users, and how you get billed with total control and flexibility.
World-class support
With Bird you gain direct access to a dedicated team of experience specialised that can help you migrate, scale, and optimize—whether it's cost, speed, or deliverability that you are looking for.
Global compliance
Our legal and compliance teams work directly with thousands of highly regulated enterprises on a daily basis to help them stay compliant both domestically and across borders.