Streamlined customer engagement solutions
Harness the power of real-time interaction and unified ticket management for enhanced customer satisfaction
Boost e-commerce success with Bird's SMS magic
2-way support over SMS
Offer customer support via SMS, stay reachable offline, and respond promptly
Service notifications
Inform customers about service updates and disruptions in real-time. Enhances trust and reduces inbound queries
Appointment reminders
Automated SMS reminders for appointments reduce no-shows. Customers can easily reschedule or cancel
Customer feedback
Enhance satisfaction - Collect SMS feedback post-purchase for product refinement
Emergency alerts
Send urgent weather, health, or security updates. Ensures customers get vital info promptly, safeguarding well-being
Billing reminders
Notify customers of bills, overdue payments, or renewals. Ensures timely payments, reducing overdue accounts
Automated SMS workflows
Surface and instantly share answers to commonly asked questions during a conversation
Workflows
Create workflows based on rules and triggers
Suggest replies
Direct reps to critical questions and use AI for simple ones
Unified customer engagement
Omnichannel conversations
Integrate SMS conversations with other customer support channels. Add tags, notes & context for better structuring
360 customer data
Access a unified view of customer interactions that pulls data from Shopify, Salesforce, BigCommerce and more
One inbox
Efficiently manage and respond to incoming SMS messages from one Inbox
Personalization at scale
Streamline support entry
Collect customers phone numbers on your website to offer support over SMS
Personalizable variables
Boost engagement with personalized messages using user details and preferences
Real-time previews
Avoid hurting your brand by testing every message before it goes out
Intuitive products
built for the Enterprise
Unrivaled scale
We process almost half a trillion Emails, SMS, and payments each month. Our scale means we have encountered all the pitfalls, and we'll help you avoid them.
In-depth access controls
The entire platform offers fine grained access controls that allow you to provision your workspace, it's users, and how you get billed with total control and flexibility.
World-class support
With Bird you gain direct access to a dedicated team of experience specialised that can help you migrate, scale, and optimize—whether it's cost, speed, or deliverability that you are looking for.
Global compliance
Our legal and compliance teams work directly with thousands of highly regulated enterprises on a daily basis to help them stay compliant both domestically and across borders.
Connect your existing tools and data sources with ease
Your new standard in Marketing, Payments & Sales. Its Bird
Leading brands use Bird to transform customer data into growth on channels like WhatsApp, SMS, and Email.