Transform customer support with Bird's SMS integration

Transform customer support with Bird's SMS integration

Transform customer support with Bird's SMS integration

Deliver personalized service and drive proactive engagement through text messaging

Deliver personalized service and drive proactive engagement through text messaging

Deliver personalized service and drive proactive engagement through text messaging

By clicking "See Bird" you agree to Bird's Privacy Notice.

By clicking "See Bird" you agree to Bird's Privacy Notice.

Streamlined customer engagement solutions

Harness the power of real-time interaction and unified ticket management for enhanced customer satisfaction

Real-time customer interaction

Engage with customers instantly via SMS

Unified ticket management

Enhancing service accross channels

Response time efficiency

Bird CRM boosts response speed, cuts resolution times, and boosts satisfaction

Higher automation rate

Bird CRM automates tasks via SMS, boosting efficiency for strategic focus

Offer on-the-go support and updates even when your customer is not connected to the internet

Real-time customer interaction

Engage with customers instantly via SMS

Unified ticket management

Enhancing service accross channels

Response time efficiency

Bird CRM boosts response speed, cuts resolution times, and boosts satisfaction

Higher automation rate

Bird CRM automates tasks via SMS, boosting efficiency for strategic focus

Offer on-the-go support and updates even when your customer is not connected to the internet

Real-time customer interaction

Engage with customers instantly via SMS

Unified ticket management

Enhancing service accross channels

Response time efficiency

Bird CRM boosts response speed, cuts resolution times, and boosts satisfaction

Higher automation rate

Bird CRM automates tasks via SMS, boosting efficiency for strategic focus

Offer on-the-go support and updates even when your customer is not connected to the internet

Boost e-commerce success with Bird's SMS magic

2-way support over SMS

Offer customer support via SMS, stay reachable offline, and respond promptly

Service notifications

Inform customers about service updates and disruptions in real-time. Enhances trust and reduces inbound queries

Appointment reminders

Automated SMS reminders for appointments reduce no-shows. Customers can easily reschedule or cancel

Customer feedback

Enhance satisfaction - Collect SMS feedback post-purchase for product refinement

Emergency alerts

Send urgent weather, health, or security updates. Ensures customers get vital info promptly, safeguarding well-being

Billing reminders

Notify customers of bills, overdue payments, or renewals. Ensures timely payments, reducing overdue accounts

Automated SMS workflows

Surface and instantly share answers to commonly asked questions during a conversation

Workflows

Create workflows based on rules and triggers

Suggest replies

Direct reps to critical questions and use AI for simple ones

Unified customer engagement

Omnichannel conversations

Integrate SMS conversations with other customer support channels. Add tags, notes & context for better structuring

360 customer data

Access a unified view of customer interactions that pulls data from Shopify, Salesforce, BigCommerce and more

One inbox

Efficiently manage and respond to incoming SMS messages from one Inbox

Personalization at scale

Streamline support entry

Collect customers phone numbers on your website to offer support over SMS

Personalizable variables

Boost engagement with personalized messages using user details and preferences

Real-time previews

Avoid hurting your brand by testing every message before it goes out

Intuitive products

built for the Enterprise

Unrivaled scale

We process almost half a trillion Emails, SMS, and payments each month. Our scale means we have encountered all the pitfalls, and we'll help you avoid them.

In-depth access controls

The entire platform offers fine grained access controls that allow you to provision your workspace, it's users, and how you get billed with total control and flexibility.

World-class support

With Bird you gain direct access to a dedicated team of experience specialised that can help you migrate, scale, and optimize—whether it's cost, speed, or deliverability that you are looking for.

Global compliance

Our legal and compliance teams work directly with thousands of highly regulated enterprises on a daily basis to help them stay compliant both domestically and across borders.

Connect your existing tools and data sources with ease

Your new standard in Marketing, Payments & Sales. Its Bird

Leading brands use Bird to transform customer data into growth on channels like WhatsApp, SMS, and Email.

By clicking "See Bird" you agree to Bird's Privacy Notice.

By clicking "See Bird" you agree to Bird's Privacy Notice.