Streamlined customer engagement solutions
Harness the power of real-time interaction and unified ticket management for enhanced customer satisfaction.
Boost e-commerce success with Bird's SMS magic
Automated SMS workflows
Surface and instantly share answers to commonly asked questions during a conversation.
Workflows
Create workflows based on rules and triggers.
Suggest replies
Direct reps to critical questions and use AI for simple ones.
Unified customer engagement
Omnichannel conversations
Integrate SMS conversations with other customer support channels. Add tags, notes & context for better structuring.
360 customer data
Access a unified view of customer interactions that pulls data from Shopify, Salesforce, BigCommerce and more.
One inbox
Efficiently manage and respond to incoming SMS messages from one Inbox.
Personalization at scale
Streamline support entry
Collect customers phone numbers on your website to offer support over SMS.
Personalizable variables
Boost engagement with personalized messages using user details and preferences.
Real-time previews
Avoid hurting your brand by testing every message before it goes out.
For Enterprises
Intuitive products built for Enterprises
Anything you need for the best experience.
Unrivaled scale
We process almost half a trillion Emails, SMS, and payments each month. Our scale means we have encountered all the pitfalls, and we'll help you avoid them.
In-depth access controls
The entire platform offers fine grained access controls that allow you to provision your workspace, it's users, and how you get billed with total control and flexibility.
World-class support
With Bird you gain direct access to a dedicated team of experience specialised that can help you migrate, scale, and optimize—whether it's cost, speed, or deliverability that you are looking for.
Global compliance
Our legal and compliance teams work directly with thousands of highly regulated enterprises on a daily basis to help them stay compliant both domestically and across borders.