One platform for calls and conversations

Everything you need to deliver personalized, fast, and reliable support to your customers.

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By clicking "Get a Demo" you agree to Bird's

Privacy Statement

By clicking "Get a Demo" you agree to Bird's

Privacy Statement

Elevate your customer experience with our AI-powered call centre software

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Real-time support to delight your customers

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Enhance customer experience
Instant customer context for seamless engagement.
One omnichannel inbox
Use the same inbox for messaging and calls to keep conversations connected.
Increase team productivity
Effortlessly manage your calls using our automation workflows, IVRs and Voice Bots to qualify and route incoming calls.
Data-driven decision making
Empower your teams to make data-driven decisions with metrics like call volumes, response times and CSATs.

Enhance customer experience
Instant customer context for seamless engagement.
One omnichannel inbox
Use the same inbox for messaging and calls to keep conversations connected.
Increase team productivity
Effortlessly manage your calls using our automation workflows, IVRs and Voice Bots to qualify and route incoming calls.
Data-driven decision making
Empower your teams to make data-driven decisions with metrics like call volumes, response times and CSATs.

Enhance customer experience
Instant customer context for seamless engagement.
One omnichannel inbox
Use the same inbox for messaging and calls to keep conversations connected.
Increase team productivity
Effortlessly manage your calls using our automation workflows, IVRs and Voice Bots to qualify and route incoming calls.
Data-driven decision making
Empower your teams to make data-driven decisions with metrics like call volumes, response times and CSATs.

Rich Phone Experiences

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Receive calls

Receive and answer calls directly in your inbox.

Dialer to make calls

Use our embedded dialer to call your customers back.

Recordings & transcriptions

Record calls, play recording announcements and transcribe calls for over 40+ languages.

Phone numbers

Access to international, local, and toll-free numbers in 100+ countries.

Instant customer context

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Unlock real-time insights for personalized engagement

Elevate customer support with instant context of your customer in a unified view.

CRM integrations

Integrate your CRM and other systems to keep all conversations connected.

Automated Call Management

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Interactive Voice Response (IVR)

Set up a smart IVR tree to guide callers to reach the right agents.

Voice Bots

Automate the handling of incoming phone calls with Voice AI Agents.

Call Routing & Distribution

Route callers to the right team by optimizing your call distribution logic.

Automation Flows

Optimize workflows to automate your repetitive tasks.

Team collaboration & productivity

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Notes

Take notes while on the call to keep all important information tracked.

Intuitive products built for Enterprises

Anything you need for the best experience.

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Unrivaled scale

We process almost half a trillion Emails, SMS, and payments each month. Our scale means we have encountered all the pitfalls, and we'll help you avoid them.

In-depth access controls

The entire platform offers fine grained access controls that allow you to provision your workspace, it's users, and how you get billed with total control and flexibility.

World-class support

With Bird you gain direct access to a dedicated team of experience specialised that can help you migrate, scale, and optimize—whether it's cost, speed, or deliverability that you are looking for.

Global compliance

Our legal and compliance teams work directly with thousands of highly regulated enterprises on a daily basis to help them stay compliant both domestically and across borders.

For Enterprises

Intuitive products built for Enterprises

Anything you need for the best experience.

See All Features

Unrivaled scale

We process almost half a trillion Emails, SMS, and payments each month. Our scale means we have encountered all the pitfalls, and we'll help you avoid them.

In-depth access controls

The entire platform offers fine grained access controls that allow you to provision your workspace, it's users, and how you get billed with total control and flexibility.

World-class support

With Bird you gain direct access to a dedicated team of experience specialised that can help you migrate, scale, and optimize—whether it's cost, speed, or deliverability that you are looking for.

Global compliance

Our legal and compliance teams work directly with thousands of highly regulated enterprises on a daily basis to help them stay compliant both domestically and across borders.

For Enterprises

Intuitive products built for Enterprises

Anything you need for the best experience.

See All Features

Unrivaled scale

We process almost half a trillion Emails, SMS, and payments each month. Our scale means we have encountered all the pitfalls, and we'll help you avoid them.

In-depth access controls

The entire platform offers fine grained access controls that allow you to provision your workspace, it's users, and how you get billed with total control and flexibility.

World-class support

With Bird you gain direct access to a dedicated team of experience specialised that can help you migrate, scale, and optimize—whether it's cost, speed, or deliverability that you are looking for.

Global compliance

Our legal and compliance teams work directly with thousands of highly regulated enterprises on a daily basis to help them stay compliant both domestically and across borders.

Connect your existing tools and data sources with ease