Elevate your customer experience with our AI-powered call centre software
Real-time support to delight your customers
Enhance customer experience
Instant customer context for seamless engagement
One omnichannel inbox
Use the same inbox for messaging and calls to keep conversations connected
Increase team productivity
Effortlessly manage your calls using our automation workflows, IVRs and Voice Bots to qualify and route incoming calls
Data-driven decision making
Empower your teams to make data-driven decisions with metrics like call volumes, response times and CSATs
Rich Phone Experiences
Receive calls
Receive and answer calls directly in your inbox
Dialer to make calls
Use our embedded dialer to call your customers back
Recordings & transcriptions
Record calls, play recording announcements and transcribe calls for over 40+ languages
Phone numbers
Access to international, local, and toll-free numbers in 100+ countries
Instant customer context
Unlock real-time insights for personalized engagement
Elevate customer support with instant context of your customer in a unified view
CRM integrations
Integrate your CRM and other systems to keep all conversations connected
Automated Call Management
Interactive Voice Response (IVR)
Set up a smart IVR tree to guide callers
to reach the right agents
Voice Bots
Automate the handling of incoming phone
calls with Voice AI Agents
Call Routing & Distribution
Route callers to the right team by optimizing your call distribution logic
Automation Flows
Optimize workflows to automate your repetitive tasks
Team collaboration & productivity
Notes
Take notes while on the call to keep all important information tracked
Tags
Use tags to organize and filter calls, or trigger additional automation flows
Call Insights
Use our call logs to oversee your call connection rate and key quality metrics
Robust Analytics
Track key metrics, identify trends, and make data-driven decisions to continuously improve customer service
Intuitive products
built for the Enterprise
Unrivaled scale
We process almost half a trillion Emails, SMS, and payments each month. Our scale means we have encountered all the pitfalls, and we'll help you avoid them.
In-depth access controls
The entire platform offers fine grained access controls that allow you to provision your workspace, it's users, and how you get billed with total control and flexibility.
World-class support
With Bird you gain direct access to a dedicated team of experience specialised that can help you migrate, scale, and optimize—whether it's cost, speed, or deliverability that you are looking for.
Global compliance
Our legal and compliance teams work directly with thousands of highly regulated enterprises on a daily basis to help them stay compliant both domestically and across borders.
Connect your existing tools and data sources with ease
Your new standard in Marketing, Payments & Sales. Its Bird
Leading brands use Bird to transform customer data into growth on channels like WhatsApp, SMS, and Email.