Elevate your customer experience with our AI-powered call centre software
Real-time support to delight your customers
Rich Phone Experiences
Receive calls
Receive and answer calls directly in your inbox.
Dialer to make calls
Use our embedded dialer to call your customers back.
Recordings & transcriptions
Record calls, play recording announcements and transcribe calls for over 40+ languages.
Phone numbers
Access to international, local, and toll-free numbers in 100+ countries.
Instant customer context
Unlock real-time insights for personalized engagement
Elevate customer support with instant context of your customer in a unified view.
CRM integrations
Integrate your CRM and other systems to keep all conversations connected.
Automated Call Management
Interactive Voice Response (IVR)
Set up a smart IVR tree to guide callers to reach the right agents.
Voice Bots
Automate the handling of incoming phone calls with Voice AI Agents.
Call Routing & Distribution
Route callers to the right team by optimizing your call distribution logic.
Automation Flows
Optimize workflows to automate your repetitive tasks.
Team collaboration & productivity
Notes
Take notes while on the call to keep all important information tracked.
Tags
Use tags to organize and filter calls, or trigger additional automation flows.
Call Insights
Use our call logs to oversee your call connection rate and key quality metrics.
Robust Analytics
Track key metrics, identify trends, and make data-driven decisions to continuously improve customer service.
For Enterprises
Intuitive products built for Enterprises
Anything you need for the best experience.
Unrivaled scale
We process almost half a trillion Emails, SMS, and payments each month. Our scale means we have encountered all the pitfalls, and we'll help you avoid them.
In-depth access controls
The entire platform offers fine grained access controls that allow you to provision your workspace, it's users, and how you get billed with total control and flexibility.
World-class support
With Bird you gain direct access to a dedicated team of experience specialised that can help you migrate, scale, and optimize—whether it's cost, speed, or deliverability that you are looking for.
Global compliance
Our legal and compliance teams work directly with thousands of highly regulated enterprises on a daily basis to help them stay compliant both domestically and across borders.