Unify, integrate, automate
Elevating customer support effortlessly
Elevating support with automations
Order status
Bird Email automates order status updates from Shopify, Magento, and BigCommerce, enabling swift customer support
Address common inquiries
Personalized response templates empower support agents to address common inquiries so every customer feels valued
Tagging and routing
Smartly tagging and routing incoming emails on predefined rules, making sure urgent queries get immediate attention
Seamless integrations
Seamless integration with your CRM systems, putting customer data and order history at your agents' fingertips
Automated order status updates
No manual data retrieval
Efficiency
Provide customers with timely and accurate responses on order status, without manually retrieving data.
Data unity
All details in one place, allowing agents to initiate quick actions
Personalized response templates
Bird offers personalized response templates that empower support agents to handle common inquiries with a personalized touch
Omnichannel conversations
Integrate SMS conversations with other customer support channels. Add tags, notes & context for better structuring
360 customer data
Access a unified view of customer interactions that pulls data from Shopify, Salesforce, BigCommerce and more
One inbox
Efficiently manage and respond to incoming SMS messages from one Inbox
Intelligent tagging and routing
Email routing
Bird inteligently tags and routes incoming emails based on pre-defined rules and criteria, saving your team time filtering through messages.
Intent routing
Quickly direct conversations to the relevant experts by recognizing the intent of your customers' messages.
Conversation history
Never lose track of customer context with access to a complete conversation history across all interactions on all channels.
Intuitive products
built for the Enterprise
Unrivaled scale
We process almost half a trillion Emails, SMS, and payments each month. Our scale means we have encountered all the pitfalls, and we'll help you avoid them.
In-depth access controls
The entire platform offers fine grained access controls that allow you to provision your workspace, it's users, and how you get billed with total control and flexibility.
World-class support
With Bird you gain direct access to a dedicated team of experience specialised that can help you migrate, scale, and optimize—whether it's cost, speed, or deliverability that you are looking for.
Global compliance
Our legal and compliance teams work directly with thousands of highly regulated enterprises on a daily basis to help them stay compliant both domestically and across borders.
Connect your existing tools and data sources with ease
Your new standard in Marketing, Payments & Sales. Its Bird
Leading brands use Bird to transform customer data into growth on channels like WhatsApp, SMS, and Email.