Unify, integrate, automate
Elevating customer support effortlessly.
Elevating support with automations
Automated order status updates
No manual data retrieval.
Efficiency
Provide customers with timely and accurate responses on order status, without manually retrieving data.
Data unity
All details in one place, allowing agents to initiate quick actions.
Personalized response templates
Bird offers personalized response templates that empower support agents to handle common inquiries with a personalized touch.
Omnichannel conversations
Integrate SMS conversations with other customer support channels. Add tags, notes & context for better structuring.
360 customer data
Access a unified view of customer interactions that pulls data from Shopify, Salesforce, BigCommerce and more.
One inbox
Efficiently manage and respond to incoming SMS messages from one Inbox.
Intelligent tagging and routing
Email routing
Bird inteligently tags and routes incoming emails based on pre-defined rules and criteria, saving your team time filtering through messages.
Intent routing
Quickly direct conversations to the relevant experts by recognizing the intent of your customers' messages.
Conversation history
Never lose track of customer context with access to a complete conversation history across all interactions on all channels.
For Enterprises
Intuitive products built for Enterprises
Anything you need for the best experience.
Unrivaled scale
We process almost half a trillion Emails, SMS, and payments each month. Our scale means we have encountered all the pitfalls, and we'll help you avoid them.
In-depth access controls
The entire platform offers fine grained access controls that allow you to provision your workspace, it's users, and how you get billed with total control and flexibility.
World-class support
With Bird you gain direct access to a dedicated team of experience specialised that can help you migrate, scale, and optimize—whether it's cost, speed, or deliverability that you are looking for.
Global compliance
Our legal and compliance teams work directly with thousands of highly regulated enterprises on a daily basis to help them stay compliant both domestically and across borders.