Customer Support Manual. Find answers to detailed, technical questions

Step-by-step guides to get up and running.

Customer Support setup & basicsSet up your Support workspace, manage teams, configure sender profiles, organize conversations with custom views, and engage on any channel.

Managing tickets & conversationsLearn how to assign tickets, use tags to route conversations, set up business hours, and automate follow-ups for idle chats.

Workflow automationAutomate ticket assignments, reassign conversations from unavailable agents, and streamline processes with action rules.

Everything you need to know

What reporting and analytics features are available?

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