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Email

Streamline Your Email Support with a Shared Inbox

Efficiently manage customer inquiries and provide exceptional email support using Bird's advanced shared inbox system, designed for seamless team collaboration.

All-in-one enterprise marketing suite

Powerful multichannel marketing, simplified

Unified inbox

Centralize all customer communications

Manage all customer emails in one shared inbox. Integrate multiple email addresses and support channels to ensure every inquiry is captured and addressed promptly, providing a seamless experience for both agents and customers.

Explore automations

Foster teamwork for effective email resolution

Enhance agent collaboration with internal notes and shared email threads. Streamline the process of escalating or transferring emails to specialized teams, keeping everyone in the loop for efficient problem-solving.

Templates

Streamline responses with customizable templates

Create a library of ready-to-use email templates for common inquiries. Ensure consistency in tone and information across responses while reducing response times, maintaining high-quality communication.

Analytics

Monitor and improve email support metrics

Track key metrics like response times and resolution rates to identify trends. Analyze email volume to optimize staffing and resources, continuously enhancing your email support process.

Instantly acknowledge customer emails

Set up automatic replies to confirm receipt of inquiries and provide estimated response times. Use automated responses for frequently asked questions, allowing your team to focus on more complex issues.

Deliver global email support

Support customers in various languages with built-in translation tools. Assign emails to agents based on language proficiency, ensuring clear and effective communication for all customers.

Automatically assign emails to the right agents

Utilize rule-based routing to direct inquiries to the most qualified agent or team. Balance workloads effectively among staff, ensuring faster response times by matching emails with the right expertise.

The AI-first omnichannel Service tool

Unify customer data, automate campaigns, and boost sales with AI technology

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Any questions left unanswered?

What is a shared inbox, and how can it improve email support?

A shared inbox centralizes all your customer inquiries from different email addresses and support channels into one place. Bird's shared inbox ensures your team can collaborate effectively, respond faster, and manage customer requests seamlessly.

How can Bird's shared inbox help with team collaboration?

Can I customize email templates for common responses?

How does smart routing work for incoming emails?

Can I track and improve email response performance?

Does Bird's shared inbox support multiple languages?

Can I automate responses for customer emails?

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