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CSAT

Integrate CSAT across your service channels

Capture, analyze, and act on customer feedback to continuously improve your service quality and build customer loyalty.

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Powerful multichannel marketing, simplified

CSAT

Unify customer feedback across all touchpoints

Collect feedback effortlessly across email, chat, and voice interactions. Link CSAT data to customer profiles within your CRM for a unified, real-time view of customer satisfaction.

Segmentation

Analyze satisfaction across customer groups

Organize feedback by customer segments or interaction types. Spot satisfaction trends across various groups and use these insights to tailor your strategies for targeted improvements.

Explore automations

Design impactful satisfaction surveys

Create customized CSAT surveys for different touchpoints. Set up automated triggers after key interactions to ensure timely feedback collection, capturing customer sentiment with precision.

Templates

Craft engaging and concise survey questions

Develop templates with relevant questions tailored to each interaction type. Combine rating scales with open-ended questions for deeper insights. Keep surveys concise and user-friendly to encourage higher participation.

Deploy targeted and well-timed surveys

Automatically send surveys following key customer interactions via email or SMS. Set up rules to prevent over-surveying, ensuring optimal timing for maximum response rates and valuable feedback.

Unlock actionable insights from your CSAT data

Monitor CSAT trends over time to highlight areas needing improvement. Dive into open-ended responses to uncover specific issues or opportunities. Share data-driven insights with your team to drive continuous improvement.

Seamless integration within Bird’s platform

Connect CSAT data with Bird Service Cloud’s other tools. Use satisfaction scores to prioritize tickets or trigger follow-up actions, ensuring a well-rounded approach to improving the customer experience.

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Any questions left unanswered?

What is CSAT, and why does it matter?

CSAT (Customer Satisfaction Score) measures customer happiness with your service or product. It's a simple yet powerful metric that helps you understand and improve customer experiences. Bird tracks CSAT across all service channels, enabling continuous improvement.

How can I collect CSAT data from my customers?

How can I use CSAT data to improve customer satisfaction?

Can I customize my CSAT surveys?

How often should I send CSAT surveys?

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