Gain Actionable Insights from Your Support Data

Optimize your customer support operations with Bird's comprehensive analytics. Track key performance indicators, analyze agent efficiency, and improve customer satisfaction.

By clicking "Get a Demo" you agree to Bird's

Abandoned cart email and SMS reminder for Elysia Skincare, triggered by Shopify, offering free shipping to recover lost sales.

Gain Actionable Insights from Your Support Data

Optimize your customer support operations with Bird's comprehensive analytics. Track key performance indicators, analyze agent efficiency, and improve customer satisfaction.

By clicking "Get a Demo" you agree to Bird's

Abandoned cart email and SMS reminder for Elysia Skincare, triggered by Shopify, offering free shipping to recover lost sales.

Gain Actionable Insights from Your Support Data

Optimize your customer support operations with Bird's comprehensive analytics. Track key performance indicators, analyze agent efficiency, and improve customer satisfaction.

By clicking "Get a Demo" you agree to Bird's

Abandoned cart email and SMS reminder for Elysia Skincare, triggered by Shopify, offering free shipping to recover lost sales.

All-in-one enterprise marketing suite

Powerful multichannel marketing, simplified

Built for the modern marketer, Bird offers an intuitive platform with advanced features for personalized, data-driven analytics.

Explore More

Abandoned cart email and SMS for Elysia Skincare, triggered by Shopify, offering free shipping to recover sales over $19.

All-in-one enterprise marketing suite

Powerful multichannel marketing, simplified

Built for the modern marketer, Bird offers an intuitive platform with advanced features for personalized, data-driven analytics.

Explore More

Abandoned cart email and SMS for Elysia Skincare, triggered by Shopify, offering free shipping to recover sales over $19.

All-in-one enterprise marketing suite

Powerful multichannel marketing, simplified

Built for the modern marketer, Bird offers an intuitive platform with advanced features for personalized, data-driven analytics.

Explore More

Abandoned cart email and SMS for Elysia Skincare, triggered by Shopify, offering free shipping to recover sales over $19.

Integrations

Sync support data across channels

Bring together data from all your support channels in one place. By combining insights from chat, email, voice, and social interactions, you'll get a complete view of how your support team is performing across the board.

Logos of key Bird integrations, including HubSpot, Google Ads, Instagram, Adobe, Google Cloud, AWS, Salesforce, and Mailchimp.

Integrations

Sync support data across channels

Bring together data from all your support channels in one place. By combining insights from chat, email, voice, and social interactions, you'll get a complete view of how your support team is performing across the board.

Logos of key Bird integrations, including HubSpot, Google Ads, Instagram, Adobe, Google Cloud, AWS, Salesforce, and Mailchimp.

Integrations

Sync support data across channels

Bring together data from all your support channels in one place. By combining insights from chat, email, voice, and social interactions, you'll get a complete view of how your support team is performing across the board.

Logos of key Bird integrations, including HubSpot, Google Ads, Instagram, Adobe, Google Cloud, AWS, Salesforce, and Mailchimp.
Audience builder for high-value customers using Shopify data, filtering by $500+ spent and NYC address via Bird’s Shopify integration.

Analytics

Analyze performance across teams and agents

Understand how your support operation is running at every level. Examine ticket metrics across teams and individual agents, spot trends in solved and unsolved tickets, and identify areas where response times need attention.

Integrations

Analyze performance across teams and agents

Understand how your support operation is running at every level. Examine ticket metrics across teams and individual agents, spot trends in solved and unsolved tickets, and identify areas where response times need attention.

Integrations

Analyze performance across teams and agents

Understand how your support operation is running at every level. Examine ticket metrics across teams and individual agents, spot trends in solved and unsolved tickets, and identify areas where response times need attention.

Build multi-step analysis workflows

Tailor your analytics to match your unique support journey. Set up custom reports that trigger automatically, giving you timely insights into your most important processes without manual data crunching.

Automated VIP email journey for Elysia Skincare with AI content, 96% open rate, promoting exclusive benefits through sign-up and opt-in.

Build multi-step analysis workflows

Tailor your analytics to match your unique support journey. Set up custom reports that trigger automatically, giving you timely insights into your most important processes without manual data crunching.

Automated VIP email journey for Elysia Skincare with AI content, 96% open rate, promoting exclusive benefits through sign-up and opt-in.

Build multi-step analysis workflows

Tailor your analytics to match your unique support journey. Set up custom reports that trigger automatically, giving you timely insights into your most important processes without manual data crunching.

Automated VIP email journey for Elysia Skincare with AI content, 96% open rate, promoting exclusive benefits through sign-up and opt-in.

Analytics Dashboards

Visualize your data for quick insights

Create dashboards that tell the story of your support at a glance. See how performance varies by team, agent, or time of day, and use custom filters to focus on the metrics that matter most to your operation.

Email editor with subject line assistant for Elysia Skincare, offering a 15% discount and customizable layout options.

Analytics Dashboards

Visualize your data for quick insights

Create dashboards that tell the story of your support at a glance. See how performance varies by team, agent, or time of day, and use custom filters to focus on the metrics that matter most to your operation.

Email editor with subject line assistant for Elysia Skincare, offering a 15% discount and customizable layout options.

Analytics Dashboards

Visualize your data for quick insights

Create dashboards that tell the story of your support at a glance. See how performance varies by team, agent, or time of day, and use custom filters to focus on the metrics that matter most to your operation.

Email editor with subject line assistant for Elysia Skincare, offering a 15% discount and customizable layout options.
UI for scheduling email campaigns with channel selection options (WhatsApp, SMS, email) and a dashboard showing 99.4% customer satisfaction.

Keep your finger on the pulse of support

Stay on top of the metrics that drive customer satisfaction. Monitor response times, resolution speeds, and satisfaction scores, with weekly reports that show you exactly how each team is performing.

Integrations

Keep your finger on the pulse of support

Stay on top of the metrics that drive customer satisfaction. Monitor response times, resolution speeds, and satisfaction scores, with weekly reports that show you exactly how each team is performing.

Integrations

Keep your finger on the pulse of support

Stay on top of the metrics that drive customer satisfaction. Monitor response times, resolution speeds, and satisfaction scores, with weekly reports that show you exactly how each team is performing.

Analytics

Measure the impact of your AI support

See how your AI agents are handling customer queries. Track conversation volumes, resolution rates, and when human agents need to step in. Use these insights to continually refine your AI support strategy.

UI of campaign reporting for Jessica Deployment, displaying email and chat channels, actions taken, and X-ray insights into AI employee performance

Analytics

Measure the impact of your AI support

See how your AI agents are handling customer queries. Track conversation volumes, resolution rates, and when human agents need to step in. Use these insights to continually refine your AI support strategy.

UI of campaign reporting for Jessica Deployment, displaying email and chat channels, actions taken, and X-ray insights into AI employee performance

Analytics

Measure the impact of your AI support

See how your AI agents are handling customer queries. Track conversation volumes, resolution rates, and when human agents need to step in. Use these insights to continually refine your AI support strategy.

UI of campaign reporting for Jessica Deployment, displaying email and chat channels, actions taken, and X-ray insights into AI employee performance
Analytics dashboard showing insights for campaign recipients and click-through rates, along with reports on channel performance and subscriber growth.

Enterprise ready

Analytics that grow with your business

No matter how large your support operation grows, our analytics scale with you. Handle vast amounts of data, use granular filters to find exactly what you need, and generate in-depth reports on your campaigns' effectiveness.


Integrations

Analytics that grow with your business

No matter how large your support operation grows, our analytics scale with you. Handle vast amounts of data, use granular filters to find exactly what you need, and generate in-depth reports on your campaigns' effectiveness.


Integrations

Analytics that grow with your business

No matter how large your support operation grows, our analytics scale with you. Handle vast amounts of data, use granular filters to find exactly what you need, and generate in-depth reports on your campaigns' effectiveness.


Customers

Hear it from our customers

Bird helps marketing, service, and engineering teams create personalized interactions that drive growth.

4x

More work accomplished

"In 3 months, we've knocked out 4 times the work by enabling the less technical teams to help on email production."

Tammi St. Angelo, Global Marketing Automation and Email Strategy

2.5x

Increase in conversion rates

“We can reach more customers, more effectively and keep them better informed about new offers. This has helped us increase our conversion rates and sales.”

Tjhai A Eng, Marketing & Loyalty

+161%

Open rate improvement

“Bird’s API and reliability have been solid. That’s allowed our team to focus on building the features that are differentiators for Zillow’s business.”

Justin Farris, Senior Product Manager for Growth

Intergrations

Connect your existing tools and data sources with ease

Integrate your existing apps, systems, and data sources in just a few clicks.

Pricing

Flexible plans for businesses of all sizes

Bird charges based on the number of Contacts you are targeting on a monthly basis.

Customers

Hear it from our customers

Bird helps marketing, service, and engineering teams create personalized interactions that drive growth.

4x

More work accomplished

"In 3 months, we've knocked out 4 times the work by enabling the less technical teams to help on email production."

Tammi St. Angelo, Global Marketing Automation and Email Strategy

2.5x

Increase in conversion rates

“We can reach more customers, more effectively and keep them better informed about new offers. This has helped us increase our conversion rates and sales.”

Tjhai A Eng, Marketing & Loyalty

+161%

Open rate improvement

“Bird’s API and reliability have been solid. That’s allowed our team to focus on building the features that are differentiators for Zillow’s business.”

Justin Farris, Senior Product Manager for Growth

Intergrations

Connect your existing tools and data sources with ease

Integrate your existing apps, systems, and data sources in just a few clicks.

Pricing

Flexible plans for businesses of all sizes

Bird charges based on the number of Contacts you are targeting on a monthly basis.

Customers

Hear it from our customers

Bird helps marketing, service, and engineering teams create personalized interactions that drive growth.

4x

More work accomplished

"In 3 months, we've knocked out 4 times the work by enabling the less technical teams to help on email production."

Tammi St. Angelo, Global Marketing Automation and Email Strategy

2.5x

Increase in conversion rates

“We can reach more customers, more effectively and keep them better informed about new offers. This has helped us increase our conversion rates and sales.”

Tjhai A Eng, Marketing & Loyalty

+161%

Open rate improvement

“Bird’s API and reliability have been solid. That’s allowed our team to focus on building the features that are differentiators for Zillow’s business.”

Justin Farris, Senior Product Manager for Growth

Intergrations

Connect your existing tools and data sources with ease

Integrate your existing apps, systems, and data sources in just a few clicks.

Pricing

Flexible plans for businesses of all sizes

Bird charges based on the number of Contacts you are targeting on a monthly basis.

Platform

Explore the rest of the platform

One integrated platform for Marketing, Service, Payments and API’s.

Marketing

Expand your audience, create personalized campaigns, and marketing journeys.

Service

Provide exceptional customer support with intuitive ticket management and analytics.

Payments

Simplify online payments and in-chat checkouts across multiple currencies.

Developers

Integrate SMS, WhatsApp, Email and social channels into your workflow.

Platform

Explore the rest of the platform

One integrated platform for Marketing, Service, Payments and API’s.

Marketing

Expand your audience, create personalized campaigns, and marketing journeys.

Service

Provide exceptional customer support with intuitive ticket management and analytics.

Payments

Simplify online payments and in-chat checkouts across multiple currencies.

Developers

Integrate SMS, WhatsApp, Email and social channels into your workflow.

Platform

Explore the rest of the platform

One integrated platform for Marketing, Service, Payments and API’s.

Marketing

Expand your audience, create personalized campaigns, and marketing journeys.

Service

Provide exceptional customer support with intuitive ticket management and analytics.

Payments

Simplify online payments and in-chat checkouts across multiple currencies.

Developers

Integrate SMS, WhatsApp, Email and social channels into your workflow.

Customer Service

The AI-first omnichannel Service tool

Unify your customer data, automate intelligent campaigns across channels, and drive more sales with cutting-edge AI technology. 

Customer Service

The AI-first omnichannel Service tool

Unify your customer data, automate intelligent campaigns across channels, and drive more sales with cutting-edge AI technology. 

Customer Service

The AI-first omnichannel Service tool

Unify your customer data, automate intelligent campaigns across channels, and drive more sales with cutting-edge AI technology. 

FAQs

Any questions left unanswered?

What are service analytics?

Service analytics track customer interactions across support channels, helping businesses measure performance and improve support team efficiency. Bird's Service Analytics provides real-time insights and metrics to enhance your customer service.

How do service analytics improve customer support?

Can I customize the reports in service analytics?

What types of data can be tracked with service analytics?

Can service analytics integrate with other business tools?

Is the data collected by service analytics secure?

Can service analytics help with forecasting?

What is an enterprise email marketing platform?

FAQs

Any questions left unanswered?

What are service analytics?

Service analytics track customer interactions across support channels, helping businesses measure performance and improve support team efficiency. Bird's Service Analytics provides real-time insights and metrics to enhance your customer service.

How do service analytics improve customer support?

Can I customize the reports in service analytics?

What types of data can be tracked with service analytics?

Can service analytics integrate with other business tools?

Is the data collected by service analytics secure?

Can service analytics help with forecasting?

What is an enterprise email marketing platform?

FAQs

Any questions left unanswered?

What are service analytics?

Service analytics track customer interactions across support channels, helping businesses measure performance and improve support team efficiency. Bird's Service Analytics provides real-time insights and metrics to enhance your customer service.

How do service analytics improve customer support?

Can I customize the reports in service analytics?

What types of data can be tracked with service analytics?

Can service analytics integrate with other business tools?

Is the data collected by service analytics secure?

Can service analytics help with forecasting?

What is an enterprise email marketing platform?

The AI-first CRM for Marketing, Services and Payments

By clicking "Get a Demo" you agree to Bird's

The AI-first CRM for Marketing, Services and Payments

By clicking "Get a Demo" you agree to Bird's

The AI-first CRM for Marketing, Services and Payments

By clicking "Get a Demo" you agree to Bird's