Sign inGet Started

Get the Google-reported spam rate for a sending domain

GET
/v1/email/inbox-insights/complaints
// Requires Insights preview access for the organization.
let sendingDomain: string | undefined;
for await (const domain of bird.email.inboxInsights.domains.list({ search: "mail.example.com" })) {
  if (domain.domain === "mail.example.com") { sendingDomain = domain.domain; break; }
}
if (!sendingDomain) throw new Error("Verify mail.example.com in this workspace first");
const report = await bird.email.inboxInsights.complaints({ sending_domain: sendingDomain });
console.log(report);
Response200
{
  "resource": "placement",
  "domain": "mail.acme.com",
  "measurement": {
    "sources": [
      "panel",
      "intelliseed_public"
    ],
    "weighting": {
      "weight_set_id": "12",
      "source": "account",
      "basis": "weighted-mean-of-per-isp-rates"
    }
  },
  "generated_at": "2026-08-18T09:34:00Z",
  "freshness": {
    "as_of": "2026-08-17",
    "lag_hint": "daily"
  },
  "cached_at": "2026-08-18T09:40:02Z",
  "window": {
    "start": "2026-08-12",
    "end": "2026-08-18",
    "group_by": "day"
  },
  "compared_to": {
    "start": "2026-06-19",
    "end": "2026-07-18"
  },
  "rate": {
    "gmail_postmaster_spam_rate_percent": 0.11,
    "delta_pts": 0.03,
    "peak": {
      "date": "2026-08-02",
      "value_percent": 0.34
    },
    "status": "ok"
  },
  "series": {
    "items": [
      {
        "date": "2026-07-19",
        "gmail_postmaster_spam_rate_percent": 0.08
      }
    ],
    "status": "ok"
  }
}

Returns how often the domain's mail is reported as spam by Gmail recipients, as Google Postmaster measures it: the rate for the period and a time series for charting.

This is Google's number for Gmail-received mail only. The feedback-loop complaint rate across all providers is a Bird-measured figure served by the email statistics endpoints; the two count different mail and are rendered as separate lines, never combined. For a domain without a completed Google Postmaster connection, sections report not_configured with a setup path, not an error.

API-key calls require Insights preview access for your organization.

Query Parameters

sending_domainstring

The sending domain to report on: one of the workspace's verified sending domains, exactly as it appears there. A domain that is not verified in this workspace answers not-found.

fromstring

First UTC day of the period, inclusive, in YYYY-MM-DD: the same window convention as the email statistics endpoints. Defaults to 30 days before to.

It may be at most 30 days before to, which is also the default, so a request naming neither date is already at the limit. Asking for more answers 422: the page pairs these figures with Bird's own per-provider sending statistics, and those are kept for 30 days, so a longer period could only describe two different spans side by side.

tostring

Last UTC day of the period, inclusive, in YYYY-MM-DD. Defaults to today.

group_bystring

Bucket size for the series. Defaults to day.

Possible values: day, week, month

comparestring

Include the prior equal-length period, populating compared_to and the rate's delta.

Possible values: previous_period

Response Payload

resource
string
required

Which resource this response is, echoed for self-description.

domain
string
required

The sending domain the figures describe.

measurement
object

How the figures were measured. Present only where a figure was weighted or drawn from a named set of sources, which today means placement and the industry benchmark. Absent on the reputation resources and on a live lookup, neither of which weights anything.

Show child attributes
generated_at
string
required

When these figures were computed. The measurement service's own stamp where it publishes one; on the resources Bird derives from daily rates it has none to publish, and this is when Bird computed them.

freshness
object
required

How current the figures are. Freshness differs per resource (authentication data can lag a day or more while blocklist lookups are near real time), so any "as of" label binds from this field, never from a fixed string.

Show child attributes
cached_at
string

Present when the response was served from a short-lived copy rather than fetched for this request: when that copy was fetched.

window
object
required

The period every figure in the response covers: whole UTC calendar days, inclusive on both ends. The same window convention the email statistics endpoints use, so figures from the two sources describe the same days and can be combined without adjustment.

Show child attributes
compared_to
object

The prior equal-length period the delta figures compare against. Present only when the request asked for a comparison.

Show child attributes
rate
object
required

The rate at which the domain's mail is reported as spam, as Google Postmaster measures it.

Show child attributes
rate.gmail_postmaster_spam_rate_percent
nullable number
required

Share of the domain's Gmail-received mail that recipients reported as spam, as a percentage, from Google Postmaster.

rate.delta_pts
number

How the rate moved against the prior period, in percentage points. Present only when the request asked for a comparison and the prior period had data; absence is not zero change.

rate.peak
object

The worst day in the period, so a spike can be named without scanning the series. Absent when there is no rate to peak.

Show child attributes
rate.status
string
required

Whether a section of the response carries figures, and when it does not, why.

ok means the section is populated. no_data means the measurement ran and observed nothing to report for this domain in the period. not_configured means the section needs a setup step that has not been completed yet, such as connecting Google Postmaster Tools; treat it as an invitation to finish setup rather than a fault. unavailable means the figures could not be retrieved this time and the same request may well succeed on a retry; the rest of the response is unaffected. not_applicable means the section is meaningless for this domain in this period, so there is nothing to show or fix.

A successful response never implies every section is populated; read each section's status rather than assuming figures are present.

Possible values: ok, no_data, not_configured, unavailable, not_applicable

series
object
required

The complaint-rate series, at the grain named in window.group_by. Index by date, never by position.

Show child attributes

Continue with the documentation, guides and examples for this topic.