Gain Actionable Insights from Your Support Data
Optimize your customer support operations with Bird's comprehensive analytics. Track key performance indicators, analyze agent efficiency, and improve customer satisfaction.
By clicking "Get a Demo" you agree to Bird's
Gain Actionable Insights from Your Support Data
Optimize your customer support operations with Bird's comprehensive analytics. Track key performance indicators, analyze agent efficiency, and improve customer satisfaction.
By clicking "Get a Demo" you agree to Bird's
Gain Actionable Insights from Your Support Data
Optimize your customer support operations with Bird's comprehensive analytics. Track key performance indicators, analyze agent efficiency, and improve customer satisfaction.
By clicking "Get a Demo" you agree to Bird's
All-in-one enterprise marketing suite
Powerful multichannel marketing, simplified
Built for the modern marketer, Bird offers an intuitive platform with advanced features for personalized, data-driven email marketing.
All-in-one enterprise marketing suite
Powerful multichannel marketing, simplified
Built for the modern marketer, Bird offers an intuitive platform with advanced features for personalized, data-driven email marketing.
All-in-one enterprise marketing suite
Powerful multichannel marketing, simplified
Built for the modern marketer, Bird offers an intuitive platform with advanced features for personalized, data-driven email marketing.
Integrations
Sync support data across channels
Bring together data from all your support channels in one place. By combining insights from chat, email, voice, and social interactions, you'll get a complete view of how your support team is performing across the board.
Integrations
Sync support data across channels
Bring together data from all your support channels in one place. By combining insights from chat, email, voice, and social interactions, you'll get a complete view of how your support team is performing across the board.
Integrations
Sync support data across channels
Bring together data from all your support channels in one place. By combining insights from chat, email, voice, and social interactions, you'll get a complete view of how your support team is performing across the board.
Analytics
Analyze performance across teams and agents
Understand how your support operation is running at every level. Examine ticket metrics across teams and individual agents, spot trends in solved and unsolved tickets, and identify areas where response times need attention.
Integrations
Analyze performance across teams and agents
Understand how your support operation is running at every level. Examine ticket metrics across teams and individual agents, spot trends in solved and unsolved tickets, and identify areas where response times need attention.
Integrations
Analyze performance across teams and agents
Understand how your support operation is running at every level. Examine ticket metrics across teams and individual agents, spot trends in solved and unsolved tickets, and identify areas where response times need attention.
Build multi-step analysis workflows
Tailor your analytics to match your unique support journey. Set up custom reports that trigger automatically, giving you timely insights into your most important processes without manual data crunching.
Build multi-step analysis workflows
Tailor your analytics to match your unique support journey. Set up custom reports that trigger automatically, giving you timely insights into your most important processes without manual data crunching.
Build multi-step analysis workflows
Tailor your analytics to match your unique support journey. Set up custom reports that trigger automatically, giving you timely insights into your most important processes without manual data crunching.
Analytics Dashboards
Visualize your data for quick insights
Create dashboards that tell the story of your support at a glance. See how performance varies by team, agent, or time of day, and use custom filters to focus on the metrics that matter most to your operation.
Analytics Dashboards
Visualize your data for quick insights
Create dashboards that tell the story of your support at a glance. See how performance varies by team, agent, or time of day, and use custom filters to focus on the metrics that matter most to your operation.
Analytics Dashboards
Visualize your data for quick insights
Create dashboards that tell the story of your support at a glance. See how performance varies by team, agent, or time of day, and use custom filters to focus on the metrics that matter most to your operation.
Keep your finger on the pulse of support
Stay on top of the metrics that drive customer satisfaction. Monitor response times, resolution speeds, and satisfaction scores, with weekly reports that show you exactly how each team is performing.
Integrations
Keep your finger on the pulse of support
Stay on top of the metrics that drive customer satisfaction. Monitor response times, resolution speeds, and satisfaction scores, with weekly reports that show you exactly how each team is performing.
Integrations
Keep your finger on the pulse of support
Stay on top of the metrics that drive customer satisfaction. Monitor response times, resolution speeds, and satisfaction scores, with weekly reports that show you exactly how each team is performing.
Analytics
Measure the impact of your AI support
See how your AI agents are handling customer queries. Track conversation volumes, resolution rates, and when human agents need to step in. Use these insights to continually refine your AI support strategy.
Analytics
Measure the impact of your AI support
See how your AI agents are handling customer queries. Track conversation volumes, resolution rates, and when human agents need to step in. Use these insights to continually refine your AI support strategy.
Analytics
Measure the impact of your AI support
See how your AI agents are handling customer queries. Track conversation volumes, resolution rates, and when human agents need to step in. Use these insights to continually refine your AI support strategy.
Enterprise ready
Analytics that grow with your business
No matter how large your support operation grows, our analytics scale with you. Handle vast amounts of data, use granular filters to find exactly what you need, and generate in-depth reports on your campaigns' effectiveness.
Integrations
Analytics that grow with your business
No matter how large your support operation grows, our analytics scale with you. Handle vast amounts of data, use granular filters to find exactly what you need, and generate in-depth reports on your campaigns' effectiveness.
Integrations
Analytics that grow with your business
No matter how large your support operation grows, our analytics scale with you. Handle vast amounts of data, use granular filters to find exactly what you need, and generate in-depth reports on your campaigns' effectiveness.
Customers
Hear it from our customers
Bird helps marketing, service, and engineering teams create personalized interactions that drive growth.
4x
More work accomplished
"In 3 months, we've knocked out 4 times the work by enabling the less technical teams to help on email production."
Tammi St. Angelo, Global Marketing Automation and Email Strategy
2.5x
Increase in conversion rates
“We can reach more customers, more effectively and keep them better informed about new offers. This has helped us increase our conversion rates and sales.”
Tjhai A Eng, Marketing & Loyalty
+161%
Open rate improvement
“Bird’s API and reliability have been solid. That’s allowed our team to focus on building the features that are differentiators for Zillow’s business.”
Justin Farris, Senior Product Manager for Growth
Intergrations
Connect your existing tools and data sources with ease
Integrate your existing apps, systems, and data sources in just a few clicks.
Pricing
Flexible plans for businesses of all sizes
Bird charges based on the number of Contacts you are targeting on a monthly basis.
Customers
Hear it from our customers
Bird helps marketing, service, and engineering teams create personalized interactions that drive growth.
4x
More work accomplished
"In 3 months, we've knocked out 4 times the work by enabling the less technical teams to help on email production."
Tammi St. Angelo, Global Marketing Automation and Email Strategy
2.5x
Increase in conversion rates
“We can reach more customers, more effectively and keep them better informed about new offers. This has helped us increase our conversion rates and sales.”
Tjhai A Eng, Marketing & Loyalty
+161%
Open rate improvement
“Bird’s API and reliability have been solid. That’s allowed our team to focus on building the features that are differentiators for Zillow’s business.”
Justin Farris, Senior Product Manager for Growth
Intergrations
Connect your existing tools and data sources with ease
Integrate your existing apps, systems, and data sources in just a few clicks.
Pricing
Flexible plans for businesses of all sizes
Bird charges based on the number of Contacts you are targeting on a monthly basis.
Customers
Hear it from our customers
Bird helps marketing, service, and engineering teams create personalized interactions that drive growth.
4x
More work accomplished
"In 3 months, we've knocked out 4 times the work by enabling the less technical teams to help on email production."
Tammi St. Angelo, Global Marketing Automation and Email Strategy
2.5x
Increase in conversion rates
“We can reach more customers, more effectively and keep them better informed about new offers. This has helped us increase our conversion rates and sales.”
Tjhai A Eng, Marketing & Loyalty
+161%
Open rate improvement
“Bird’s API and reliability have been solid. That’s allowed our team to focus on building the features that are differentiators for Zillow’s business.”
Justin Farris, Senior Product Manager for Growth
Intergrations
Connect your existing tools and data sources with ease
Integrate your existing apps, systems, and data sources in just a few clicks.
Pricing
Flexible plans for businesses of all sizes
Bird charges based on the number of Contacts you are targeting on a monthly basis.
Platform
Explore the rest of the platform
One integrated platform for Marketing, Service, Payments and API’s.
Marketing
Expand your audience, create personalized campaigns, and marketing journeys.
Service
Provide exceptional customer support with intuitive ticket management and analytics.
Payments
Simplify online payments and in-chat checkouts across multiple currencies.
Developers
Integrate SMS, WhatsApp, Email and social channels into your workflow.
Platform
Explore the rest of the platform
One integrated platform for Marketing, Service, Payments and API’s.
Marketing
Expand your audience, create personalized campaigns, and marketing journeys.
Service
Provide exceptional customer support with intuitive ticket management and analytics.
Payments
Simplify online payments and in-chat checkouts across multiple currencies.
Developers
Integrate SMS, WhatsApp, Email and social channels into your workflow.
Platform
Explore the rest of the platform
One integrated platform for Marketing, Service, Payments and API’s.
Marketing
Expand your audience, create personalized campaigns, and marketing journeys.
Service
Provide exceptional customer support with intuitive ticket management and analytics.
Payments
Simplify online payments and in-chat checkouts across multiple currencies.
Developers
Integrate SMS, WhatsApp, Email and social channels into your workflow.
Customer Service
The AI-first omnichannel Service tool
Unify your customer data, automate intelligent campaigns across channels, and drive more sales with cutting-edge AI technology.
Customer Service
The AI-first omnichannel Service tool
Unify your customer data, automate intelligent campaigns across channels, and drive more sales with cutting-edge AI technology.
Customer Service
The AI-first omnichannel Service tool
Unify your customer data, automate intelligent campaigns across channels, and drive more sales with cutting-edge AI technology.
FAQs
Any questions left unanswered?
What are service analytics?
Service analytics track customer interactions across support channels, helping businesses measure performance and improve support team efficiency. Bird's Service Analytics provides real-time insights and metrics to enhance your customer service.
How do service analytics improve customer support?
Can I customize the reports in service analytics?
What types of data can be tracked with service analytics?
Can service analytics integrate with other business tools?
Is the data collected by service analytics secure?
Can service analytics help with forecasting?
What is an enterprise email marketing platform?
FAQs
Any questions left unanswered?
What are service analytics?
Service analytics track customer interactions across support channels, helping businesses measure performance and improve support team efficiency. Bird's Service Analytics provides real-time insights and metrics to enhance your customer service.
How do service analytics improve customer support?
Can I customize the reports in service analytics?
What types of data can be tracked with service analytics?
Can service analytics integrate with other business tools?
Is the data collected by service analytics secure?
Can service analytics help with forecasting?
What is an enterprise email marketing platform?
FAQs
Any questions left unanswered?
What are service analytics?
Service analytics track customer interactions across support channels, helping businesses measure performance and improve support team efficiency. Bird's Service Analytics provides real-time insights and metrics to enhance your customer service.
How do service analytics improve customer support?
Can I customize the reports in service analytics?
What types of data can be tracked with service analytics?
Can service analytics integrate with other business tools?
Is the data collected by service analytics secure?
Can service analytics help with forecasting?
What is an enterprise email marketing platform?
The AI-first CRM for Marketing, Services and Payments
By clicking "Get a Demo" you agree to Bird's
The AI-first CRM for Marketing, Services and Payments
By clicking "Get a Demo" you agree to Bird's
The AI-first CRM for Marketing, Services and Payments
By clicking "Get a Demo" you agree to Bird's
© 2024 Bird. All rights reserved.
Made with <3 in Amsterdam
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© 2024 Bird. All rights reserved.
Made with <3 in Amsterdam
Privacy settings
© 2024 Bird. All rights reserved.
Made with <3 in Amsterdam
Privacy settings