Voice sequences

Warning: Voice sequences are in preview. Steps, entry data, and the sequence definition format can change in ways that break existing sequences and API requests.

Use Sequences to build a call flow in the dashboard. Each call enters at a Start call step, follows connected outcomes, and creates a run. Drafts are editable; published versions define production behavior.

Access

You need Voice management read access to browse sequences and write access to edit or publish them. Placing a call also requires Voice calling write permission.

Create a draft

Preview your first sequence, choose a template, or build a flow from scratch. Saving a draft does not place a call or publish it.

Choose a call entry

Choose steps and define entry data. Add prompts and keypad menus, then dial or transfer to the next destination.

Preview without a call

Check and preview paths using hypothetical outcomes. Preview does not dial, play audio, or record.

Test a draft

Test with real calls using a saved draft or active version. Test mode places real calls and incurs normal charges. Incoming draft testers are configured separately from number routing.

Publish a version

Publish and manage sequences, then create calls through the API or connect an incoming number. Already accepted calls keep their original definition.

Review runs and metrics

Inspect runs for individual paths and read metrics for aggregate outcomes. Workflow success, telephone connection, and business completion are separate results.