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SMS

Streamline Customer Support with SMS

Engage customers efficiently through text messaging with Bird's SMS support solution, designed for quick resolutions and personalized interactions.

All-in-one enterprise marketing suite

Powerful multichannel marketing, simplified

Connect your CRM

Integrate SMS with your customer data

Connect SMS interactions with your CRM and support systems. Your agents gain instant access to customer history during conversations. As interactions unfold, customer profiles update in real-time, ensuring always-current information.

Segment your support requests

Categorize and prioritize SMS inquiries

Our system automatically categorizes incoming SMS messages by topic and urgency. It then routes them to the right teams or agents based on content and customer data.

Explore Automations

Create automated SMS support workflows

Design intelligent response sequences for common SMS inquiries. Our system sends follow-up messages based on customer responses and seamlessly escalates to human support when needed.

SMS support messages

Create high-performing emails that drive action

Easily customize templates with personalized information for each customer. Our system ensures clear, concise communication within SMS character limits.

Launch support campaigns

Initiate proactive SMS support

Reach out proactively with SMS for appointment reminders, service updates, or issue resolution. Then, track your campaign's success with our built-in analytics.

Analytics

Gain insights from SMS support interactions

Track key metrics such as response times and satisfaction rates. Analyze message patterns to optimize resources and continuously improve your SMS support strategy.

Enterprise features

Scale SMS support for large operations

Our robust infrastructure handles high volumes of SMS interactions with ease. We've implemented advanced security measures and compliance tools to protect your messaging.

The AI-first omnichannel Service tool

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Any questions left unanswered?

How can SMS improve customer support?

SMS allows businesses to provide fast, efficient, and personalized support directly through text messaging. With Bird's SMS support, you can quickly respond to customer inquiries, send updates, and resolve issues in real-time, making it a convenient option for both businesses and customers.

Can I integrate SMS with my existing customer data?

How does Bird's SMS system prioritize customer inquiries?

Can I automate SMS responses?

How do I ensure my SMS messages perform well?

Can Bird's SMS solution handle large-scale operations?

How can I track the performance of my SMS campaigns?

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