Aramex achieves 2.7x productivity with 500K WhatsApp messages monthly. Enterprise logistics communication at scale.
Agent productivity2.7x
WhatsApp messages/month500K
The Challenge
Aramex, a leading logistics company operating across the Middle East, needed to handle growing customer inquiry volumes without proportionally scaling their support team.
The Solution
WhatsApp automation. Automated tracking updates, delivery confirmations, and rescheduling via WhatsApp.
AI-powered routing. Inquiries automatically categorized and routed to the right team.
Multilingual support. Arabic and English support across all automated flows.
The Results
2.7x agent productivity. Each agent handles nearly three times the volume with AI assistance.
500K messages/month. Scaled WhatsApp communication to enterprise volume.
“Bird's WhatsApp automation lets our team focus on complex customer issues while routine inquiries handle themselves.”
Agent productivity2.7x