Set up global customer service that never sleeps. Create schedules based on your team's time 

zones, and let automation handle the handoffs.

• Business hours: Configure regional operating hours, set up timezone-based routing, 

and enable quiet hours when teams are offline.

• Smart routing: Let conversations flow automatically to available agents based on their 

timezone, with seamless handoffs between regions.

• Global coverage: Monitor your global operation with real-time agent availability, regional 

response times, and team performance tracking.