If the AI employee isn't following instructions as expected, this could be happening for a few key reasons:
The instructions may conflict with other information the AI has been given
The knowledge base articles it's using might need to be updated
There could be settings that need adjustment by your admin team
What you can do:
Make sure your instructions are clear and specific
Check if you're using any draft knowledge base articles
Contact your administrator if the issue continues
For the best results, try to be as clear as possible with your requests. If the problem persists, your administrator can help adjust the AI employee's settings to better match your needs.
