Improved Inbox and Marketing Features: Spam Filter Redesign and More

This update brings a range of enhancements across Inbox and Marketing, including a redesigned spam filter that lets you mark or unmark tickets directly from the conversation. Alongside this, we’ve made improvements to journey insights, ticket visibility, and addressed key bugs for a smoother experience.

New features

Marketing

• Export message step-level metrics for journeys.

Inbox

• Redesigned spam filter allows marking/unmarking tickets directly from conversations.

Improvements

Marketing

• Enhanced time filters in journey insights.

Inbox

• Toggle ticket statuses in the header with one click.

Fixes

Marketing

• Campaign delivery analytics issues resolved.
• Journey branch analytics issues fixed.

Inbox

• Composer spacing and draft issues corrected.
• Message template spacing and paragraph formatting improved.
• Resolved visibility errors in Inbox forms on Windows OS.
• Identifiers can now be copied with a single click.