Platform problems. Is Email constantly making updates to the platform?

• Is Email constantly making updates to the platform?
• Where can I go to see the status of current incidents?
• What should I do when webhook batches are failing?
• When will I run into rate limiting for API?

Email maintains an active development cycle with regular platform updates. To stay informed about changes:

• Monitor Updates Through:

• Email's status page

• Release notes in documentation

• Account notifications

• Email's blog for major updates

• Impact Management:

• Updates are typically deployed with zero downtime

• Major changes are announced in advance

• Emergency fixes may be deployed as needed

• Documentation is updated to reflect changes

For critical production systems, it's recommended to:

• Subscribe to status page notifications
• Monitor release notes for API changes

Email provides dedicated status pages:

• Email service status: status.Email.com
• Bird service status: status.bird.com

These pages provide:

• Real-time service status
• Incident reports and updates
• Planned maintenance notifications
• Historical uptime data

When you see webhook errors (e.g., "POST to webhook target URL failed with non-2xx response code 404"), follow these troubleshooting steps:

• Basic Requirements:

• Ensure your HTTP service is running before registering the webhook

• Configure your endpoint to return 200 status codes for successful receipts

• Use standard ports (80 for HTTP or 443 for HTTPS only)

• Common Solutions:

• Verify your endpoint is publicly accessible

• Check for proper response codes

• Ensure proper port configuration

• Monitor webhook logs for detailed error information

Understanding Email's API rate limiting:

• Rate Limit Response Handling:

• Watch for HTTP 429 status codes (rate limit reached)

• Implement proper retry logic

• Add delay between retry attempts

• Best Practices for API Integration:

• Retry 5xx errors with original request

• Add delay for 429 responses

• Implement exponential backoff

• Monitor API usage against your plan limits

Email's Auto IP Warm-up system operates based on specific performance metrics:

• Advancement Requirements:

• Minimum 90% successful delivery rate

• Sufficient sending volume for current stage

• Consistent performance metrics

• Common Reasons for Not Advancing:

• Delivery rates falling below 90%

• High bounce rates

• Insufficient sending volume

• Poor engagement metrics

• Best Practices:

• Monitor your delivery rates daily

• Follow recommended volume limits

• Address bounces promptly

• Maintain clean mailing lists during warm-up