Next Level customer support
Enhance customer service while cutting costs. Quickly resolve issues and impress customers with AI-driven self-service. Empower your agents with real-time context and insights
30%
reduction in average handle time
increase in first contact resolution
improvement in CSAT scores
Offers robust ticket management capabilities, including tags for quick issue classification, automated ticket dispatch rules, and AI-generated auto replies - empower support agents to focus on more complex issues, ultimately enhancing overall efficiency
Users can automate ticket assignments based on agent workload, skills, or preferred channels, streamlining support processes and optimizing resource utilization
Den platform provides comprehensive reporting features, such as activity dashboards, and performance metrics, enabling data-driven insights to improve operational efficiency and customer service quality
Empower agents with the right context about the contact and the conversation. Easily bring external information via integrations. Enable AI-powered insights on conversation history
Streamline Stöd with Smart Lösningar
Assist users from their initial inquiry to consistent engagement
AI assistant
Answer customer queries with knowledge base powered AI
Quick responses
Pre-written responses for common situations in Inbox - Reply lightning-fast without sacrificing personalization
Multiple connectors
Out-of-the-box connectors allow you to see all related details of your customer, e.g. the Shopify order details right inside of your conversation
Automatiserad workflow magic
Set up rules in Inbox to automate support workflows, ensuring that tickets are handled efficiently and consistently, saving your team valuable time and effort
Efficient ticket management
Robust ticket management features
including tagging, automated workflows, and email notifications, streamline customer inquiries
Enabling faster response times
Facilitating swift and efficient reactions, enhancing overall responsiveness
Improved issue resolution
Enhanced problem-solving capabilities leading to more effective resolutions
Automatisera common actions
Streamline routine tasks by leveraging predefined sequences and macros
Automatiserad processes with templates
Med Bird kan vem som helst bygga formulär med hög konvertering. Dra och släpp helt enkelt innehållsblock efter behov för att utforma engagerande formulär.
Automated Merging
Bird allows automated ticket merging to streamline conversations
Efficient Stöd Empowerment
Empowering support teams to handle inquiries swiftly and consistently
Maintaining personalized interactions
Sustaining customized engagements across interactions
Templates - Easy as 1,2,3
Develop standardized formats utilizing our omnichannel templates and canned responses
Comprehensive Reporting and Analytics
Advanced tools & analytics dashboards
Sophisticated tools for comprehensive reporting and analytical dashboards
Data-Driven Performance Tracking
Allows businesses to track performance metrics, identify trends, and make data-driven decisions
Improved efficiency
Boosts efficiency by optimizing response times and overall operational effectiveness
Efficiency & Satisfaction Boost
Drive enhanced customer satisfaction alongside streamlined operational efficiency
Intuitiva produkter
built for the Enterprise
Oöverträffad skala
Vi hanterar nästan en halv biljon e-postmeddelanden, SMS och betalningar varje månad. Vår storlek innebär att vi har stött på alla fallgropar, och vi hjälper dig att undvika dem.
Djupgående åtkomstkontroller
Hela plattformen erbjuder finkorniga åtkomstkontroller som gör att du kan tillhandahålla din arbetsyta, dess användare och hur du faktureras med total kontroll och flexibilitet.
Stöd i världsklass
Med Bird får du direkt tillgång till ett dedikerat team av erfarna specialister som kan hjälpa dig att migrera, skala och optimera - oavsett om det är kostnad, hastighet eller leveransförmåga som du letar efter.
Global efterlevnad
Våra team inom juridik och efterlevnad arbetar dagligen direkt med tusentals högt reglerade företag för att hjälpa dem att uppfylla kraven både inom landet och över gränserna.
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Your new standard in Marketing, Betalningar & Services. It's Bird
The right message -> till right person -> vid right time.