Updated settings to Journeys and other enhancements

We’ve added a new holdout setting in the Journeys creator, enabling you to create controlled groups for your campaigns. This feature helps you optimize targeting and measure performance with greater accuracy.


In addition, several updates have been made to improve your experience: The Engagement chart in Campaign reports now displays changes by hour, providing more detailed insights into campaign performance.

The Completed Sign Up form wizard has been redesigned for a smoother process. We’ve also updated the UI for the Email Update wizard, message template blocks, and loyalty programs for enhanced usability

New features

• Add “Unassign agent” option to the overview panel in the conversation sheet
• Drag and drop between participants
• Make composer editor bigger
• Add counter to conversation side panel items

Improvements

• Completed Sign up form wizard design uplift
• Engagement chart in Campaign reports can display changes by hour: users are better able to keep track of how their ongoing campaign is doing
• Failure reason column added to Campaign reports recipient activity CSV exports
• Campaign list shows “All time” campaigns by default
• UI has been updated for email template wizard, message template blocks, loyalty programs
• Create campaigns screen has an improved channel display and select flow

Fixes

• Added missing back navigation to media library
Hide rich text buttons when HTML is not supported
• Fix deleted & spam feeds (opening a conversation on those feeds was not possible)
• Fix "open in a new tab" icon style (inbox table)
• Fix message formatting issues (still have some, work in progress)
• Add emojis back
• Fix issue where copying and pasting a link was breaking the conversatio
• Fix conversations only loading the last 40 messages bug
• Fix conversations comments not properly working when sending with CMD+Return
• Fix knowledge center not reachable when closing a feed item
• Fix new message alignment in conversations
• Fix send error when copying and pasting a non-existing contact in recipients
• Fix cosmetic issues for the select participants dropdown
• Fix mentions for new emails (was not working)
• Add search when selecting a template