Introducing the Preference Center: More Control, Better Experience

We're excited to introduce the Preference Center, giving contacts more control over how they receive communications based on available channels. This update, along with other improvements, enhances usability, performance, and reliability across the platform.

New features

Marketing

• Preference Centers – Enable users to manage their platform preferences based on available communication channels.

Inbox

• AI-powered translation in Composer – Instantly translate messages with AI for seamless communication.

AI

• Support for Claude 3.7 & GPT-4.5 for enhanced AI-powered capabilities.

Improvements

Marketing

• Enhanced email template display on Android for better readability.

Inbox

• Improved email thread separation for enhanced readability.
• Redesigned toaster notifications for better user experience.
• Exact pricing displayed for new agent seats in the “Add Agent” form.
• Added a new action rule condition to identify “split from” tickets.

Fixes

Marketing

• Fixed issues with WhatsApp templates.
• Resolved push notification SDK bugs.

Inbox

• Fixed image resizing issues in Composer.
• Resolved attachment loss when sending messages with Cmd+Return.