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Grow

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Automate

Reach

Grow

Manage

Automate

R

E

API & integration issues

We're seeing an error with the engagement tracking services. Can you assist?

R

E

API & integration issues

We're seeing an error with the engagement tracking services. Can you assist?

R

E

API & integration issues

We're seeing an error with the engagement tracking services. Can you assist?

Troubleshooting engagement tracking issues:

  1. Common Issues:

  • Click tracking domain misconfiguration

  • SSL certificate problems

  • CNAME record issues

  • Tracking domain validation errors

  1. Verification Steps:

  • Check tracking domain setup

  • Verify CNAME records

  • Validate SSL certificates

  • Test tracking links

  1. Resolution Steps:

  • Review tracking domain settings in UI

  • Update DNS records if needed

  • Verify tracking domain validation

  • Check for any system status notifications

  1. Best Practices:

  • Regular tracking domain validation

  • Monitor engagement metrics

  • Set up backup tracking domains

  • Keep SSL certificates current

For persistent tracking issues, check the status page and contact support with specific error messages and affected tracking domains.

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