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Frequently asked questions

Why did my message status change to "Expired" and what can I do?

An expired status can occur for two reasons. First, if marked as "unavailable subscriber," the recipient was temporarily unreachable during retry attempts within the validity period. For non-time-sensitive messages, consider extending the validity period—learn how in our SMS Validity Period Documentation.

Second, if marked as "DLR not received or Expired," the device wasn't connected to the A2P network within the validity timeframe. Try sending the message again.

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