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Frequently asked questions

What is Inbox and how does it work?

Bird Inbox helps businesses unify customer data and deliver AI-powered support interactions across all channels (email, SMS/RCS, WhatsApp, social media, and Voice) to improve customer satisfaction and support efficiency.

Bird Inbox drives results across:

  1. Product discovery: Help customers discover relevant products and services.

  2. Issue resolution: Quickly solve customer problems and address concerns.

  3. Revenue generation: Turn support interactions into sales opportunities by identifying relevant product recommendations.

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