Compliance, abuse & spam Issue
Our messages are landing in the spam folder. Can you assist in finding a reason why?
Several factors can trigger spam folder placement:
Authentication Issues:
Check SPF, DKIM, and DMARC setup
Verify proper domain alignment
Monitor authentication pass rates
List Quality Factors:
High bounce rates
Poor engagement metrics
Spam trap hits
Complaint rates
Sending Patterns:
Sudden volume changes
Inconsistent sending patterns
Poor IP/domain reputation
Historical sending behavior
Resolution Steps:
Review authentication settings
Clean your mailing lists
Monitor engagement metrics
Implement sunset policies
Follow sender best practices
Consider IP/domain warm-up
Monitor spam complaint rates
For specific spam folder issues, review your Health Score and analytics for detailed insights into potential causes.