Chatbot Analytics
Measure and improve chatbot performance with analytics
Real-time insights to optimize conversations and improve customer engagement across every channel your chatbots operate on.
Insights that improve conversations.
Understand performance and optimize chatbot interactions at scale.
Conversation Analytics
Monitor response times, resolution rates, and engagement
Journey Mapping
Visualize user navigation through chatbot flows
Sentiment Analysis
AI-driven analysis of customer emotions
Testing & Iteration
Replay conversations and simulate real-world scenarios
Multi-Channel Monitoring
Track metrics across all deployed channels
Enterprise Dashboards
Customizable views with permanent team filters
Understand every conversation
Real-time analytics give you complete visibility into chatbot performance, customer sentiment, and conversation outcomes across every channel.
Performance dashboards
Monitor response times, resolution rates, and engagement metrics in real time. Customizable views let every team member focus on the metrics that matter most.
Sentiment tracking
AI-driven sentiment analysis identifies frustrated customers, escalation triggers, and satisfaction trends. Understand not just what customers say, but how they feel.
Optimize with data-driven iteration
Continuous improvement tools let you replay conversations, test changes, and measure the impact of every optimization across your entire chatbot fleet.
Conversation replay testing
Replay real conversations to identify failure points and test improvements. Simulate real-world scenarios before deploying changes to production chatbots.
Cross-channel analytics
Unified metrics across WhatsApp, web, SMS, and RCS give you a complete picture of chatbot performance. Compare channels and optimize each one independently.
With Bird we are able to adapt and run the same process through very heterogeneous markets: from Croatia to Uganda or Kazakhstan.
Luis Grau Granada
Global Head of Courier Operations
4x
Faster partner onboarding for some countries
300%
Efficiency in partner onboarding capacity
+11,1%
Increase in sales
Trusted by companies that depend on their data.
See how leading brands use Bird to optimize chatbot performance.
94.4%
SMS deliverability improved
3.2x
Faster campaign launches
28%
Higher engagement rate
Connect every data source you use.
Pre-built integrations for your entire tech stack.
Connect instantly, no dev work required
Pre-built connectors for every platform in your stack. Start unifying customer data today, not next quarter.
One customer view across everything
Pull data from every system, create complete customer profiles. Your entire tech stack contributing to intelligent chatbot analytics.
Enterprise analytics platform built for scale.
Actionable insights with infrastructure you can trust.
Scale without limits, analyze in real-time
Process millions of conversations with real-time analytics and minimal latency. Owned infrastructure means no third-party dependencies.
Global compliance, enterprise security
SOC 2 Type II certified with GDPR, CCPA, HIPAA compliance. Data residency controls and granular access internationally.