Unify customer support across email, chat, WhatsApp, SMS, and social. AI handles the routine — your team focuses on what matters.
Every channel — email, chat, WhatsApp, SMS, social — in a single team inbox.
AI resolves common questions instantly using your knowledge base and past conversations.
Assign, prioritize, and track tickets with SLA management and escalation rules.
Build a self-service help center that AI references when answering customer questions.
Real-time chat with typing indicators, file sharing, and conversation history.
Track response times, resolution rates, CSAT scores, and agent performance.
Bird's AI resolved 73% of our support tickets automatically. Our CSAT actually went up because response times dropped from hours to seconds.
Airwallex