Support email, handled by AI. Route your support address to inbox.ai. Routine questions are answered from your knowledge base. Everything else reaches your team with the full conversation — no re-reading required.
What happens when a support email arrives
Common questions, answered instantly
Password resets, pricing questions, how-to guides, status checks. If the answer is in your knowledge base, the customer gets a response in seconds.
Complex issues, routed to your team
Billing disputes, account problems, and nuanced questions go to the right person. The full conversation is attached — your team never asks the customer to repeat themselves.
Response-time tracking
Set targets by priority. Get notified when a deadline is approaching. See compliance across your team.
Customer satisfaction
After resolution, customers rate their experience. Track scores by agent, by topic, and over time.
Works with how your team already operates
Ticket management
Every email becomes a ticket. Drag between columns, assign to team members, track progress. Integrates with your existing workflow.
Routing rules
Billing to finance. Technical issues to engineering. Enterprise customers to a priority queue. Set rules once, apply automatically.
Internal notes
Your team discusses the ticket privately. Notes are attached to the conversation but never sent to the customer.
Saved replies
Common responses as templates. Personalized with customer name and ticket details. Insert with one click.