All Content needs to be imported into the Knowledge base as text:

• PDFs: Not natively supported

• DOCs: Not natively supported

• CSVs: limited support (depend on the size)

• Text files: Plain text and formatted text

Note: Ensure proper formatting and structure for optimal processing by AI employees

Currently, all content needs to be converted to text before being added to the knowledge base.

Recommendations for content preparation:

• Extract and format text content from PDFs and DOCs before import

• Structure information in clear, organized sections

• Review converted content to ensure formatting integrity

• Break large documents into logical segments for better processing

Note: The quality of AI Employee responses depends heavily on how well the content is structured in the knowledge base. We recommend testing with small content samples first to optimize your formatting approach.