Raise a support case from Bird

To raise a support ticket in Bird, start by clicking the Help icon in the bottom left corner of your Bird workspace. This opens the Help Center where you can access assistance and explore resources.

1. Click the Help icon
   In the bottom left corner of your Bird workspace, click the Help icon to access assistance and explore the Help Center.

2. Select Support
   Choose Support to raise a ticket with a member of the Bird support team.

3. Create a new ticket
   Click Create Ticket in the top right-hand corner.

4. Choose the product
   From the Product dropdown, select the product that needs attention.

   Example: Select Campaigns for issues related to your marketing campaigns.

5. Set the priority
   Open the Priority dropdown and choose how urgent your request is.

   For immediate issues, select Priority 1 - Business Critical.

6. Enter a subject
   Add a clear and concise Subject so the support team can quickly understand your issue.

   Example: "My campaign won’t send."

7. Describe your issue
   Provide a detailed Description of the problem. The more context you give, the easier it will be for the team to help.

8. Attach supporting files
   Add any relevant attachments like screenshots, screen recordings, or videos to help illustrate the issue.

9. Submit your ticket
   Click Submit to send your request. Your ticket will now be created and assigned to a Customer Support representative.

10. View your ticket
    Go to Cases to see your open support requests. Click on your ticket (e.g., "My campaign won’t send") to track progress and view replies.

11. Reply to your ticket
    In the ticket view, type your message in the Write a reply box. You can also add attachments like voice notes, screen recordings, or images.

12. Send your reply
    Click Send message to submit your response and continue the conversation.

13. Track ticket status
    Use the Status tab to monitor the progress of your ticket.

    Resolved tickets will show as "Resolved."

14. Close the case
    Once the issue is resolved, click Close case to mark it as complete.

15. Visit the Support Center
    Return to the Support Center anytime to track issues, raise new tickets, or provide product feedback.