If the AI employee isn't following instructions as expected, this could be happening for a few key reasons:

• The instructions may conflict with other information the AI has been given

• The knowledge base articles it's using might need to be updated

• There could be settings that need adjustment by your admin team

What you can do:

1. Make sure your instructions are clear and specific

2. Check if you're using any draft knowledge base articles

3. Contact your administrator if the issue continues

For the best results, try to be as clear as possible with your requests. If the problem persists, your administrator can help adjust the AI employee's settings to better match your needs.