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Event and data logging issues

Why are my bounce counts different when looking at Metrics vs calculating from events?

R

E

Event and data logging issues

Why are my bounce counts different when looking at Metrics vs calculating from events?

R

E

Event and data logging issues

Why are my bounce counts different when looking at Metrics vs calculating from events?

Bounce count differences can occur due to several factors:

Events report all bounces as a Bounce event with a corresponding bounce classification. 

Metrics separates out Admin Bounces as a separate metric to the Bounce metric

  1. Timing Differences:

  • Metrics are processed and aggregated in real-time

  • Events may have slight delays in processing

  • Time zone settings can affect how data is grouped

  1. Categorization:

  • Metrics and events may categorize bounces differently

  • Some events may be rolled up in aggregate metrics

  • Certain bounce types may be filtered differently

  1. Best Practice:

  • Use consistent time ranges when comparing

  • Consider which bounce types you're including

  • Check your filtering settings

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