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Frequently asked questions

How does Bird help provide 24/7 customer support?

Set up global customer service that never sleeps. Create schedules based on your team’s time zones, and let automation handle the handoffs.

  • Business hours: Configure regional operating hours, set up timezone-based routing, and enable quiet hours when teams are offline.

  • Smart routing: Let conversations flow automatically to available agents based on their timezone, with seamless handoffs between regions.

  • Global coverage: Monitor your global operation with real-time agent availability, regional response times, and team performance tracking.

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