Reach

Grow

Manage

Automate

M

I

Frequently asked questions

How does Bird help provide 24/7 customer support?

Set up global customer service that never sleeps. Create schedules based on your team’s time zones, and let automation handle the handoffs.

  • Business hours: Configure regional operating hours, set up timezone-based routing, and enable quiet hours when teams are offline.

  • Smart routing: Let conversations flow automatically to available agents based on their timezone, with seamless handoffs between regions.

  • Global coverage: Monitor your global operation with real-time agent availability, regional response times, and team performance tracking.

Automate

Company

By clicking “Accept”, you agree to the use of cookies on your device or browser to enhance site navigation, analyze site usage, and assist in our marketing efforts.

Remove my data

Accept all

Adjust settings

Newsletter

Stay up to date with Bird through weekly updates to your inbox.

Bird VAT number: NL 850209092B01, KVK number: 51874474