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Automate

Reach

Grow

Manage

Automate

R

E

Event and data logging issues

How come I don't see event data from a send we did a couple months ago?

R

E

Event and data logging issues

How come I don't see event data from a send we did a couple months ago?

Understanding event data retention:

  1. Data Retention Rules:

  • Event data has specific retention periods

  • Different event types may have different retention periods

  • Retention periods vary by account type

  1. Best Practices for Historical Data:

  • Set up webhooks to capture events in real-time

  • Store important data in your own systems

  • Use scheduled reports for long-term analysis

  • Export critical data before retention limits

  1. Recommendations:

  • Implement webhook data collection

  • Set up regular data exports

  • Consider using the Events API

  • Store historical data in your own database

Note: For specific retention periods and data access details for your account type, please consult your Email account manager or support team.