When your domain fails to verify, follow these troubleshooting steps:

1. Check for Conflicting DNS Records: recommend tool - MxToolbox

• Look for existing TXT or CNAME records from previous email service providers

• If found, remove these outdated records before adding Email records

2. Verify DNS Record Implementation:

• Confirm records are added to the correct domain/subdomain

• Double-check that all records match Email's provided values exactly

• Allow 24-48 hours for DNS propagation after making changes

3. If everything looks fine, you can submit a ticket with Bird support to get help on identifying the issue.

4. Contact Your Domain Registrar:

• If issues persist, your domain registrar can confirm whether DNS changes are properly implemented

• They can also verify there are no restrictions preventing record updates