Measure and improve Chatbot performance with analytics

Gain real-time insights into your chatbot's performance and optimize conversations for better customer engagement and satisfaction.


By clicking "Get a Demo" you agree to Bird's

Agent call performance dashboard with call metrics, average durations, and activity summary for customer service optimization.

Measure and improve Chatbot performance with analytics

Gain real-time insights into your chatbot's performance and optimize conversations for better customer engagement and satisfaction.


By clicking "Get a Demo" you agree to Bird's

Agent call performance dashboard with call metrics, average durations, and activity summary for customer service optimization.

Measure and improve Chatbot performance with analytics

Gain real-time insights into your chatbot's performance and optimize conversations for better customer engagement and satisfaction.


By clicking "Get a Demo" you agree to Bird's

Agent call performance dashboard with call metrics, average durations, and activity summary for customer service optimization.

All-in-one AI Platform for your business

Unify Data, Unleash AI: Build Your Workforce

Recruit teams of AI employees to complete tasks on autopilot. Use AI across your data to drive growth and efficiency. Boost marketing impact, elevate sales performance, enhance customer support, and optimize financial operations.


Customer support conversation showing a user inquiry about a face cream product and a prompt offering expert advice, displayed alongside automated message statuses.

All-in-one AI Platform for your business

Unify Data, Unleash AI: Build Your Workforce

Recruit teams of AI employees to complete tasks on autopilot. Use AI across your data to drive growth and efficiency. Boost marketing impact, elevate sales performance, enhance customer support, and optimize financial operations.


Customer support conversation showing a user inquiry about a face cream product and a prompt offering expert advice, displayed alongside automated message statuses.

All-in-one AI Platform for your business

Unify Data, Unleash AI: Build Your Workforce

Recruit teams of AI employees to complete tasks on autopilot. Use AI across your data to drive growth and efficiency. Boost marketing impact, elevate sales performance, enhance customer support, and optimize financial operations.


Customer support conversation showing a user inquiry about a face cream product and a prompt offering expert advice, displayed alongside automated message statuses.

Integrations

Unify your chatbot analytics

Bring together data from all your chatbot interactions across channels into one comprehensive view. Our platform integrates conversational data with other customer touchpoints for deeper insights.

Agent performance dashboard displaying key metrics such as tickets resolved, average resolution times, and top performers overview.

Integrations

Unify your chatbot analytics

Bring together data from all your chatbot interactions across channels into one comprehensive view. Our platform integrates conversational data with other customer touchpoints for deeper insights.

Agent performance dashboard displaying key metrics such as tickets resolved, average resolution times, and top performers overview.

Integrations

Unify your chatbot analytics

Bring together data from all your chatbot interactions across channels into one comprehensive view. Our platform integrates conversational data with other customer touchpoints for deeper insights.

Agent performance dashboard displaying key metrics such as tickets resolved, average resolution times, and top performers overview.
Overview of agent call and ticket performance metrics including total calls, solved tickets, average call duration, and resolution times.

Track key metrics

Access advanced conversation analytics

Monitor crucial performance indicators including conversation length, resolution rates, and engagement metrics in real-time. Make data-driven adjustments to improve your chatbot's effectiveness instantly.

Integrations

Access advanced conversation analytics

Monitor crucial performance indicators including conversation length, resolution rates, and engagement metrics in real-time. Make data-driven adjustments to improve your chatbot's effectiveness instantly.

Integrations

Access advanced conversation analytics

Monitor crucial performance indicators including conversation length, resolution rates, and engagement metrics in real-time. Make data-driven adjustments to improve your chatbot's effectiveness instantly.

Understand customer intent and interactions

Use AI-powered sentiment analysis to understand customer emotions and interaction quality. Track response accuracy and automatically identify areas of improvement.

Dashboard view showing ‘Jessica Deployment’ process with visual insights, email and chat channels, actions, and resolution statuses.

Understand customer intent and interactions

Use AI-powered sentiment analysis to understand customer emotions and interaction quality. Track response accuracy and automatically identify areas of improvement.

Dashboard view showing ‘Jessica Deployment’ process with visual insights, email and chat channels, actions, and resolution statuses.

Understand customer intent and interactions

Use AI-powered sentiment analysis to understand customer emotions and interaction quality. Track response accuracy and automatically identify areas of improvement.

Dashboard view showing ‘Jessica Deployment’ process with visual insights, email and chat channels, actions, and resolution statuses.

Journey Mapping

Visualize every customer path

See how users navigate through your chatbot conversations with AI-generated journey maps. Identify common paths, bottlenecks, and opportunities for optimization in your chatbot structure.


Email editor interface with a subject line assistant for Elysia Skincare, featuring a 15% discount promotion and customizable layout options.

Journey Mapping

Visualize every customer path

See how users navigate through your chatbot conversations with AI-generated journey maps. Identify common paths, bottlenecks, and opportunities for optimization in your chatbot structure.


Email editor interface with a subject line assistant for Elysia Skincare, featuring a 15% discount promotion and customizable layout options.

Journey Mapping

Visualize every customer path

See how users navigate through your chatbot conversations with AI-generated journey maps. Identify common paths, bottlenecks, and opportunities for optimization in your chatbot structure.


Email editor interface with a subject line assistant for Elysia Skincare, featuring a 15% discount promotion and customizable layout options.
UI displaying customer satisfaction metrics and options for selecting channels such as WhatsApp, SMS, Email, Instagram, and Facebook Messanger..

Support

Manage your virtual agent across any channel

Monitor individual AI Agent performance across all deployed channels. Track resolution rates, handover frequency, and chat volumes to optimize your virtual workforce effectiveness.


Integrations

Manage your virtual agent across any channel

Monitor individual AI Agent performance across all deployed channels. Track resolution rates, handover frequency, and chat volumes to optimize your virtual workforce effectiveness.


Integrations

Manage your virtual agent across any channel

Monitor individual AI Agent performance across all deployed channels. Track resolution rates, handover frequency, and chat volumes to optimize your virtual workforce effectiveness.


Optimize

Rapidly test and iterate your chatbot

Test changes instantly with our Replay Conversation feature. Simulate real-world scenarios and iterate on your chatbot's responses for continuous improvement.


Conversation interface with a question about Bird’s supported marketing channels, displaying a detailed response listing channels like WhatsApp, Instagram, and more, plus mentions of upcoming expansions.

Optimize

Rapidly test and iterate your chatbot

Test changes instantly with our Replay Conversation feature. Simulate real-world scenarios and iterate on your chatbot's responses for continuous improvement.


Conversation interface with a question about Bird’s supported marketing channels, displaying a detailed response listing channels like WhatsApp, Instagram, and more, plus mentions of upcoming expansions.

Optimize

Rapidly test and iterate your chatbot

Test changes instantly with our Replay Conversation feature. Simulate real-world scenarios and iterate on your chatbot's responses for continuous improvement.


Conversation interface with a question about Bird’s supported marketing channels, displaying a detailed response listing channels like WhatsApp, Instagram, and more, plus mentions of upcoming expansions.
Data privacy and compliance: showcasing CCPA compliance, GDPR data privacy, and ISO certification for global standards.

Enterprise ready

Enterprise-Grade analytics

Access customizable dashboards with persistent filters for teams and agents. Handle large-scale chatbot operations with comprehensive analytics and monitoring capabilities.


Integrations

Enterprise-Grade analytics

Access customizable dashboards with persistent filters for teams and agents. Handle large-scale chatbot operations with comprehensive analytics and monitoring capabilities.


Integrations

Enterprise-Grade analytics

Access customizable dashboards with persistent filters for teams and agents. Handle large-scale chatbot operations with comprehensive analytics and monitoring capabilities.


Customers

Hear it from our customers

Bird helps marketing, service, and engineering teams create personalized interactions that drive growth.

4x

More work accomplished

"In 3 months, we've knocked out 4 times the work by enabling the less technical teams to help on email production."

Tammi St. Angelo, Global Marketing Automation and Email Strategy

2.5x

Increase in conversion rates

“We can reach more customers, more effectively and keep them better informed about new offers. This has helped us increase our conversion rates and sales.”

Tjhai A Eng, Marketing & Loyalty

+161%

Open rate improvement

“Bird’s API and reliability have been solid. That’s allowed our team to focus on building the features that are differentiators for Zillow’s business.”

Justin Farris, Senior Product Manager for Growth

Intergrations

Connect your existing tools and data sources with ease

Integrate your existing apps, systems, and data sources in just a few clicks.

Pricing

Flexible plans for businesses of all sizes

Bird charges based on the number of Contacts you are targeting on a monthly basis.

Customers

Hear it from our customers

Bird helps marketing, service, and engineering teams create personalized interactions that drive growth.

4x

More work accomplished

"In 3 months, we've knocked out 4 times the work by enabling the less technical teams to help on email production."

Tammi St. Angelo, Global Marketing Automation and Email Strategy

2.5x

Increase in conversion rates

“We can reach more customers, more effectively and keep them better informed about new offers. This has helped us increase our conversion rates and sales.”

Tjhai A Eng, Marketing & Loyalty

+161%

Open rate improvement

“Bird’s API and reliability have been solid. That’s allowed our team to focus on building the features that are differentiators for Zillow’s business.”

Justin Farris, Senior Product Manager for Growth

Intergrations

Connect your existing tools and data sources with ease

Integrate your existing apps, systems, and data sources in just a few clicks.

Pricing

Flexible plans for businesses of all sizes

Bird charges based on the number of Contacts you are targeting on a monthly basis.

Customers

Hear it from our customers

Bird helps marketing, service, and engineering teams create personalized interactions that drive growth.

4x

More work accomplished

"In 3 months, we've knocked out 4 times the work by enabling the less technical teams to help on email production."

Tammi St. Angelo, Global Marketing Automation and Email Strategy

2.5x

Increase in conversion rates

“We can reach more customers, more effectively and keep them better informed about new offers. This has helped us increase our conversion rates and sales.”

Tjhai A Eng, Marketing & Loyalty

+161%

Open rate improvement

“Bird’s API and reliability have been solid. That’s allowed our team to focus on building the features that are differentiators for Zillow’s business.”

Justin Farris, Senior Product Manager for Growth

Intergrations

Connect your existing tools and data sources with ease

Integrate your existing apps, systems, and data sources in just a few clicks.

Pricing

Flexible plans for businesses of all sizes

Bird charges based on the number of Contacts you are targeting on a monthly basis.

Platform

Explore the platform

One integrated platform for Marketing, Service, Payments and API’s.

Marketing

Expand your audience, create personalized campaigns, and marketing journeys.

Service

Provide exceptional customer support with intuitive ticket management and analytics.

Payments

Simplify online payments and in-chat checkouts across multiple currencies.

Developers

Integrate SMS, WhatsApp, Email and social channels into your workflow.

Platform

Explore the platform

One integrated platform for Marketing, Service, Payments and API’s.

Marketing

Expand your audience, create personalized campaigns, and marketing journeys.

Service

Provide exceptional customer support with intuitive ticket management and analytics.

Payments

Simplify online payments and in-chat checkouts across multiple currencies.

Developers

Integrate SMS, WhatsApp, Email and social channels into your workflow.

Platform

Explore the platform

One integrated platform for Marketing, Service, Payments and API’s.

Marketing

Expand your audience, create personalized campaigns, and marketing journeys.

Service

Provide exceptional customer support with intuitive ticket management and analytics.

Payments

Simplify online payments and in-chat checkouts across multiple currencies.

Developers

Integrate SMS, WhatsApp, Email and social channels into your workflow.

Marketing

Unlimited possibilities: The AI-powered all-in-one business solution

Harness the power of AI to streamline operations across your entire business. From marketing and sales to finance and customer support, our comprehensive platform adapts to your needs, offering innovative solutions you haven't even imagined yet.


Marketing

Unlimited possibilities: The AI-powered all-in-one business solution

Harness the power of AI to streamline operations across your entire business. From marketing and sales to finance and customer support, our comprehensive platform adapts to your needs, offering innovative solutions you haven't even imagined yet.


Marketing

Unlimited possibilities: The AI-powered all-in-one business solution

Harness the power of AI to streamline operations across your entire business. From marketing and sales to finance and customer support, our comprehensive platform adapts to your needs, offering innovative solutions you haven't even imagined yet.


FAQs

Any questions left unanswered?

What key metrics can I track with Bird's chatbot analytics?

Monitor total conversations, resolution rates, handover frequency, chat volumes, sentiment analysis, and response accuracy across all your AI Agents and channels.

How does Bird's analytics help improve chatbot performance?

Can I track performance across different channels?

How does Bird's analytics handle large-scale operations?

What real-time monitoring capabilities does Bird offer?

What makes Bird's analytics different from basic dashboards?

FAQs

Any questions left unanswered?

What key metrics can I track with Bird's chatbot analytics?

Monitor total conversations, resolution rates, handover frequency, chat volumes, sentiment analysis, and response accuracy across all your AI Agents and channels.

How does Bird's analytics help improve chatbot performance?

Can I track performance across different channels?

How does Bird's analytics handle large-scale operations?

What real-time monitoring capabilities does Bird offer?

What makes Bird's analytics different from basic dashboards?

FAQs

Any questions left unanswered?

What key metrics can I track with Bird's chatbot analytics?

Monitor total conversations, resolution rates, handover frequency, chat volumes, sentiment analysis, and response accuracy across all your AI Agents and channels.

How does Bird's analytics help improve chatbot performance?

Can I track performance across different channels?

How does Bird's analytics handle large-scale operations?

What real-time monitoring capabilities does Bird offer?

What makes Bird's analytics different from basic dashboards?

The AI-powered platform for Marketing, Support, and Finance

By clicking "Get a Demo" you agree to Bird's

The AI-powered platform for Marketing, Support, and Finance

By clicking "Get a Demo" you agree to Bird's

The AI-powered platform for Marketing, Support, and Finance

By clicking "Get a Demo" you agree to Bird's