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How to bulk delete contacts

Use a file upload to bulk delete

Create a bulk delete data flow

Create a bulk delete data flow

Create a bulk delete data flow

Go to Workflows > Data flow. You can also access it from Admin console > Workflows > Data flows

  • Create a new data flow with following source and destination

  1. Source: CSV Upload

  2. Destination: Delete contact


Create a new data flow interface.


Once created, you will need to add the following in JSONATA expression if your key identifier is phonenumber:

{
 "identifierKey": "phonenumber",
 "identifierValue": "+" & $.Phone
}

If your key identifier is emailaddress:

{
 "identifierKey": "emailaddress",
 "identifierValue": $.Email
}

If you want to delete contacts irrespective of the identifier you can use below format. In this case, ID is the name of the column of csv file you upload.

{
 "contactId": $.ID
}
Data synchronization interface.

Upload file to delete

Now, you can export contacts from a list or segment or the contacts page, and upload here in the data flow.

  • Click on Save and then click on Run Now

  • You can Edit data flow to upload more files and then again click on Save > Run Now.


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