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Compliance, abuse & spam Issue

Our messages are landing in the spam folder. Can you assist in finding a reason why?

Several factors can trigger spam folder placement:

  1. Authentication Issues:

  • Check SPF, DKIM, and DMARC setup

  • Verify proper domain alignment

  • Monitor authentication pass rates

  1. List Quality Factors:

  • High bounce rates

  • Poor engagement metrics

  • Spam trap hits

  • Complaint rates

  1. Sending Patterns:

  • Sudden volume changes

  • Inconsistent sending patterns

  • Poor IP/domain reputation

  • Historical sending behavior

  1. Resolution Steps:

  • Review authentication settings

  • Clean your mailing lists

  • Monitor engagement metrics

  • Implement sunset policies

  • Follow sender best practices

  • Consider IP/domain warm-up

  • Monitor spam complaint rates

For specific spam folder issues, review your Health Score and analytics for detailed insights into potential causes.

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