Bird Inbox delivers a complete customer service solution with powerful features: unified messaging across channels, no-code AI chatbots, team collaboration tools, action rules, performance analytics, process automation, and customer segmentation – all in one platform.
Inbox contains the following features:
Inbox: Unified inbox to manage all customer conversations across channels (email, SMS, WhatsApp, social) in one place.
Contacts: 360° customer profile database with unified data from all touchpoints and interactions.
Agents & teams: Tools to create and manage support agents, set roles, skills, numbers, teams, and more.
AI rules & automation: Smart routing and response automation to handle inquiries efficiently and direct conversations to the right team.
Content & communication: Create and manage message templates, SLAs, queues, chat widgets, numbers, and more.
Analytics: Real-time dashboards for performance tracking and revenue attribution across platform, campaigns, and channels.
AI hub: Central platform to manage AI models and deploy AI Employees to support customers across all channels.
Workflows: Automate support operations and tasks with a drag-and-drop workflow builder.
