API & integration issues
We're seeing an error with the engagement tracking services. Can you assist?
Troubleshooting engagement tracking issues:
Common Issues:
Click tracking domain misconfiguration
SSL certificate problems
CNAME record issues
Tracking domain validation errors
Verification Steps:
Check tracking domain setup
Verify CNAME records
Validate SSL certificates
Test tracking links
Resolution Steps:
Review tracking domain settings in UI
Update DNS records if needed
Verify tracking domain validation
Check for any system status notifications
Best Practices:
Regular tracking domain validation
Monitor engagement metrics
Set up backup tracking domains
Keep SSL certificates current
For persistent tracking issues, check the status page and contact support with specific error messages and affected tracking domains.