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Frequently asked questions

How can I ensure the AI Employee avoids exposing internal documentation or PII of the user to the wrong user?

We recommend evaluating information access controls based on the sensitivity of data being handled by your AI Employee.

When implementing AI Employees that handle public information (like general product details, shipping policies, public FAQs), no special authentication may be needed.

However, when AI Employees have access to:

  • Customer PII

  • Order history

  • Internal documentation

  • Confidential business data

  • Account details

We recommend implementing appropriate security controls such as:

  • Authentication requirements

  • Role-based access controls

  • Monitoring and audit logging

  • Rate limiting to prevent data harvesting

The specific implementation will depend on your business needs and security requirements.

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