Customers
The infrastructure behind the world's product companies.
Bird carries about 40% of the world's commercial messaging — quietly, the way infrastructure works when it works. Ten teams below, with the channels they ship on and the numbers they've told us about.
- World's commercial messages, by volume, transit the Bird network.
- 40%
- Countries with direct carrier relationships, route diversity, and local compliance handled.
- 190+
- Running this infrastructure. The team behind it is the team building the API.
- 10 years
The companies built on Bird.
Fintech, marketplaces, logistics, media, delivery, healthcare — a cross-section of the teams running on Bird's infrastructure, each with the channels they ship on and the numbers they've shared. Load more to see the full list.
Fintech
Global SMS for OTP at fintech scale, across sixty-plus countries and the regulators that come with them.
Crypto exchange
Transactional and marketing email on shared deliverability infrastructure — sustained engagement at exchange scale.
Real estate
Listing alerts and saved-search emails routed through Bird Email; the open-rate lift held.
E-commerce marketplace
WhatsApp Business as the primary support inbox — templates, interactive messages, inbound webhooks routed to an agent.
Logistics
Parcel updates and customer support over WhatsApp at half a million messages a month; voice for masked driver-customer calls.
Media
Audience inquiries routed through WhatsApp with an automation layer that resolves a fifth of them without a human.
Delivery
Multi-channel partner onboarding across email, SMS, and WhatsApp on one platform — one auth, one webhook contract, one bill.
SMB fintech
OTP routing tuned for Southeast Asian carriers; conversion held when they swapped onto direct-to-carrier connections.
Salon platform
Booking reminders, post-visit follow-ups, and promo nudges sequenced across the channels customers actually answer.
Healthcare
Patient appointment, medication, and follow-up communications routed across channels with the compliance hygiene healthcare demands.
Automotive e-commerce
Integrating Bird into CARSOME’s operations has overhauled how they communicate with their customers. The main difference is that CARSOME is now in constant communication with users throughout their complex customer journeys.
Insurance comparison
ComparaOnline picked Bird because it allowed them to make their sales process more efficient by automating lead qualification, routing new leads and bringing context from conversations to every customer interaction.
Start with one channel.
Add the others when you're ready.
A test API key is yours immediately. Production unlocks when you add a payment method and verify a sender.
Using Claude Code, Cursor, or Codex? Point it at our hosted MCP server: curated Bird tools, a browser sign-in, and no API key. Or install the bird-ai plugin.