Template & content issues
Why is my template not working when it works in other scenarios?
Understanding email template limitations is key to successful email delivery:
Email Client Limitations:
Email templates require HTML and inline CSS only
Unlike webpages, emails cannot use external CSS files or JavaScript
Dynamic content capabilities are limited compared to websites
Modern Email Features Support:
Interactive elements like surveys and carousels are only supported by select providers (mainly Gmail and Yahoo)
AMP for Email support is limited to specific mailbox providers
Test templates across multiple email clients for compatibility
Troubleshooting Steps:
Verify all CSS is properly inlined
Check for unsupported HTML elements or CSS properties
Test across different email clients using Email's preview tools
Ensure template syntax matches Email's requirements