Manage AI conversations with abandonment rules and nudges

Video guide

Learn how to keep AI conversations active and engaging in Bird. In this guide, you'll learn how to:

  • Set up abandonment rules for inactive conversations
  • Configure different timeout settings for chat and email
  • Create nudge messages to re-engage customers
  • Customize timing and messaging for different scenarios
  • Test and monitor your conversation management settings

Start with one channel.
Add the others when you're ready.

A test API key is yours immediately. Production unlocks when you add a payment method and verify a sender.

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