How Bazaar scaled to 284K+ monthly WhatsApp messages with 85% AI resolution. AI-powered customer support at marketplace scale.
The Challenge
Bazaar Technologies, a B2B e-commerce marketplace in Pakistan, faced overwhelming customer support volumes. Manual handling of WhatsApp inquiries was unsustainable as the platform grew.
The Solution
AI-powered WhatsApp agents. Bird's AI agents handle order inquiries, product questions, and delivery updates automatically.
Seamless escalation. Complex issues route to human agents with full conversation context preserved.
Multilingual support. AI agents communicate in Urdu and English based on customer preference.
The Results
284K+ monthly messages. Scaled WhatsApp support without proportional team growth.
85% AI resolution. The vast majority of inquiries resolved without human intervention.
Bazaar Technologies
“Bird's AI agents transformed our WhatsApp support from a bottleneck into a competitive advantage.”