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How to bulk delete contacts. Use a file upload to bulk delete

How to bulk delete contacts

Create a bulk delete data flow

Go to Workflows > Data flow. You can also access it from Admin console > Workflows > Data flows

  • Create a new data flow with following source and destination

  • Source: CSV Upload

  • Destination: Delete contact

Once created, you will need to add the following in JSONATA expression if your key identifier is phonenumber:

{
"identifierKey": "phonenumber",
"identifierValue": "+" & $.Phone
}

If your key identifier is emailaddress:

{
"identifierKey": "emailaddress",
"identifierValue": $.Email
}

If you want to delete contacts irrespective of the identifier you can use below format. In this case, ID is the name of the column of csv file you upload.

{
"contactId": $.ID
}

Upload file to delete

Now, you can export contacts from a list or segment or the contacts page, and upload here in the data flow.

  • Click on Save and then click on Run Now
  • You can Edit data flow to upload more files and then again click on Save > Run Now.

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